Short-Term Rental | Customer Service Representative | ESLShort-Term Rental | Customer Service Representative | ESL

Key Achievements:

• Handled inbound and outbound guest inquiries via voice, chat, and email for a US-facing Airbnb account, requiring clear, patient, and precise spoken English. • Consistently met and exceeded CSAT, First Contact Resolution, and Average Handle Time targets in a high-volume, deadline-driven environment. • Promoted to Peer Mentor, coaching and onboarding new team members and facilitating training sessions — direct experience explaining concepts clearly and supporting learners one-on-one. • Demonstrated strong adaptability managing both in-office and remote (hybrid) workflows.

Key Achievements:

• Delivered one-on-one and group English lessons to foreign students across beginner to advanced proficiency levels. • Developed structured lesson plans aligned with individual student goals, maintaining high session ratings and strong student retention. • Adapted teaching pace and materials in real time to match each student's comprehension level and confidence, building strong crosscultural communication skills.

Key Achievements:

•Assisted with bookkeeping, financial record management, and administrative documentation, supporting loan processing operations with accurate and timely paperwork