Virtual Assistant, Administrative SupportVirtual Assistant, Administrative Support
Sienacathlene
ID Verified$450
per month
($3/hour)
Profile Description
Highly organized and people-oriented professional with strong experience in customer service, operations support, team coordination, and administrative tasks. Skilled in managing high-volume communications, coordinating schedules, handling client inquiries, and supporting daily operations in fast-paced environments. Experienced in calendar management, meeting coordination, email communication, social media moderation, and data organization using Google Workspace and CRM tools. Adept at maintaini...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
Data & Analytics
E-commerce & Marketplace
Human Resources
Marketing & Growth
Specialized Skills
Virtual Assistance & Admin
Work Experience
Admin Assistant
WJ Company
Sep 2023 - Sep 2025
Job Responsibilities:
Managed 250–300 daily client interactions via phone and online channels, ensuring timely responses and strong engagement. Provided administrative and customer support, maintaining an 80% client retention rate. Utilized Canva & Google Workspace for email management, documentation, and data organization. Handled social media management, responding to inquiries via Facebook Meta Chat across m...
Customer Service Representative (voice, email, chat)
IntouchCX
Aug 2022 - Sep 2023
Job Responsibilities:
Answered an average of 250 calls per day, exceeding quota by 15%. Provided prompt customer support with a professional, patient, and friendly attitude. Proactively memorized over 60 company products and services. Provided assistance to the training team in preparation for the onboarding wave to be fully equipped and familiarized with the account's products and processes and handle all of t...
Cashier, Storekeeper
MM Cuevas Bakery
Mar 2017 - Jun 2022
Job Responsibilities:
Responsible for keeping records of sales and restocking the store accordingly. Manage transactions with customers using cash registers. Receive, unload, and shelve supplies.
Customer Service Representative
Concentrix
Sep 2015 - Mar 2017
Job Responsibilities:
Assisted applicants via chat with their onboarding process, ensuring accurate data entry and documentation to support application approval. Maintained high attention to detail when inputting and verifying information in the system. Guided applicants through requirements and processes, enabling them to begin providing quality service to end users. Delivered timely, clear, and professional c...