Virtual Assistant , customer Operations and SuccessVirtual Assistant , customer Operations and Success
Shivachi
$1,000
per month
($6/hour)
Profile Description
Results-driven Virtual Assistant with 3+ years of experience in customer support, e-commerce, and business development. Skilled in using Gorgias, Shopify, Trello, and Asana to streamline workflows, improve client engagement, and enhance customer satisfaction. Successfully managed 100+ client interactions per week, increased customer retention by 20%, and supported sales processes that boosted revenue by 15%. Highly organized, proactive, and committed to helping businesses grow and deliver excell...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
E-commerce & Marketplace
Sales & Business Development
Virtual Assistance & Admin
Customer Success
Work Experience
Customer Support team manager
CCI Kenya
Jun 2025 - Present
Job Responsibilities:
I handled customer inquiries, managed orders, and resolved issues efficiently to ensure a smooth customer experience. My key achievement was improving response time and reducing customer complaints, which helped increase customer satisfaction and repeat purchases. I also kept workflows organized and supported daily operations using tools like Shopify, Gorgias, and CRM systems.
Customer support Agent
CCI Kenya
May 2023 - Jun 2025
Job Responsibilities:
Managed 100+ customer inquiries per day, ensuring response time under 2 hours. Increased customer satisfaction (CSAT) score by 25% through personalized support and quick resolution. Resolved 95% of tickets on first contact, improving efficiency and retention. Processed and tracked 200+ orders weekly, reducing delivery errors by 30%. Assisted in growing repeat customers by 15% through proactive fol...