Customer Service Representative and outbound salesCustomer Service Representative and outbound sales
Shem
ID Verified$800
per month
($5/hour)
Profile Description
Results-driven and multi-skilled professional with a strong foundation in writing, sales, customer service, and creative disciplines. Experienced in crafting persuasive, high-impact content across industries including technology, business, lifestyle, and marketing. Known for a unique writing style that blends clarity, influence, and emotional depth to drive engagement and action. Possesses hands-on experience in customer relations through a role at Metro by T-mobile campaign, demonstrating stron...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
Sales & Business Development
Marketing & Growth
AI & Automation
Customer Success
Design & Creative
Work Experience
Customer service representative
Metro by T-mobile
Jun 2025 - Mar 2026
Job Responsibilities:
1. Delivered consistent, high-quality customer support in a fast-paced environment 2. Improved customer satisfaction through effective issue resolution and communication 3. Built strong customer relationships, increasing trust and retention 4. Maintained accurate documentation supporting reporting and operational efficiency 5. Demonstrated strong adaptability and performance under pressure
Video Editor & Online Marketing Analyst
Pixel studios
Jan 2023 - Dec 2024
Job Responsibilities:
1. Increased audience engagement through optimized video and digital content 2. Improved content performance using data-driven insights Strengthened brand messaging through clear and engaging visuals 3. Contributed to more effective marketing campaigns 4. Developed strong skills in audience psychology and persuasive communication
Designer & Social Media Manager
Lystal Decors
Jan 2022 - Dec 2023
Job Responsibilities:
1. Improved brand visibility through consistent content creation 2. Increased audience engagement on social media platforms 3. Enhanced product presentation and visual appeal 4. Supported business growth through digital marketing efforts 5. Strengthened brand consistency and communication
Quick Stats
Education
Bachelor's Degree
Nairobi University
2023 - present