BPO Professional, Sales, Customer Service and Quality LeaderBPO Professional, Sales, Customer Service and Quality Leader
Sheila
$1,000
per month
($6/hour)
Profile Description
Results-driven professional with extensive experience in quality assurance, banking operations, customer service, sales, and team leadership. Skilled in managing remote and on-site teams, driving performance improvements, ensuring compliance, and delivering exceptional customer experiences across diverse industries. Demonstrated ability to lead high-performing teams, streamline processes, and support business objectives through effective coaching, reporting, and stakeholder management. Prefers c...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
Sales & Business Development
Specialized Skills
Work Experience
Quality Lead
Wells Fargo
Mar 2021 - Jun 2026
Key Achievements:
Led a team of QA's who test or score multiple reviews up to 20 reviews. Always ensures to complete testing within the SLA's to avoid callouts from onshore. ensure that spot checks on the testing of the QA's are done daily and coach any findings to support the QA's on possible knowledge or process gaps.
Quick Stats
Education
Bachelor's Degree
Xavier University - Ateneo de Cagayan
1995 - 2000