Sheila

BPO Professional, Sales, Customer Service and Quality Leader

Sheila

1,000/mo
Mandaluyong, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Results-driven professional with extensive experience in quality assurance, banking operations, customer service, sales, and team leadership. Skilled in managing remote and on-site teams, driving performance improvements, ensuring compliance, and delivering exceptional customer experiences across diverse industries. Demonstrated ability to lead high-performing teams, streamline processes, and support business objectives through effective coaching, reporting, and stakeholder management. Prefers c...

Top Skills

Coaching & Mentoring · 10 yearsPhone Support · 10 yearsCorporate Training · 4 yearsB2B Sales · 3 yearsExcel (Advanced) · 3 years

Skills & Expertise

Customer Success

Phone SupportExpert

Data & Analytics

Excel (Advanced)Advanced

Design & Creative

CanvaBeginner
CapCutBeginner

Sales & Business Development

B2B SalesAdvanced
Cold CallingIntermediate
B2C SalesIntermediate
Lead GenerationBeginner
Account ManagementBeginner

Specialized Skills

Coaching & MentoringExpert
Corporate TrainingAdvanced

Work Experience

Quality Lead

Wells Fargo

Mar 2021 - Jun 2026

Key Achievements:

Led a team of QA's who test or score multiple reviews up to 20 reviews. Always ensures to complete testing within the SLA's to avoid callouts from onshore. ensure that spot checks on the testing of the QA's are done daily and coach any findings to support the QA's on possible knowledge or process gaps.

Phone SupportExcel (Advanced)Coaching & Mentoring

Quick Stats

Age48 years
English LevelFluent
Other Languages
Tagalog/FilipinoFluent
ID VerificationNot verified

Education

Bachelor's Degree

Xavier University - Ateneo de Cagayan

1995 - 2000