Customer Support Specialist | Logistics Specialist |CRMCustomer Support Specialist | Logistics Specialist |CRM
Sharolyn
ID Verified$800
per month
($5/hour)
Profile Description
Recently completed a 3-year tenure as a Logistics Specialist, providing comprehensive administrative and operational support for freight and logistics activities. Contributed to load coordination, shipment tracking, and documentation management while maintaining professional communication with carriers, drivers, brokers, and customers to ensure smooth operations.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Marketing & Growth
Sales & Business Development
Virtual Assistance & Admin
Work Experience
TECHNICAL CUSTOMER OPERATIONS
XOOM,PAYPAL SERVICE
Dec 2022 - Sep 2023
Job Responsibilities:
• Investigated account-access issues, transaction errors, and system-related concerns, performing structured troubleshooting to identify root causes. • Managed a caseload of technical issues against service-level targets, balancing multiple open items at once. • Escalated complex or unresolved cases to higher-level teams, and followed up to ensure full resolution. • Maintained clear, accurate cas...
RISK MANAGEMENT / FRAUD ANALYST
XOOM, PAYPAL SERVICE
Jul 2021 - Nov 2022
Job Responsibilities:
Reviewed and validated customer and transaction information for accuracy before escalating or closing cases — directly comparable to QA-checking AI-drafted responses for correctness before they reach a customer. • Investigated suspicious accounts and transactions, applying company policy and risk controls to make timely, welldocumented decisions. • Proactively escalated high-risk cases to the rig...
Customer Service Representative
XOOM, PAYPAL SERVICE
May 2020 - Jun 2021
Job Responsibilities:
Handled customer inquiries involving money transfers, accounts, transactions, fees, and processing timelines — similar in nature to order status, shipping, and refund inquiries. • Verified customer and transaction information and processed account/payment resolutions accurately while protecting sensitive data. • Identified and escalated concerns requiring additional review, helping prevent issue...
Quick Stats
Certifications
Education
Bachelor's Degree
Bestlink College of the Phils.
2015 - 2020