Customer Support SpecialistCustomer Support Specialist
Ryan
ID Verified$1,200
per month
($7/hour)
Profile Description
Customer service and support leader with seven years of experience in e-commerce and remote support environments. Strong in ticket triage, escalation handling, and improving support workflows to balance speed with a premium customer experience.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Content & Writing
E-commerce & Marketplace
Work Experience
Customer Service Lead
Brewsy
Mar 2022 - Present
Key Achievements:
Managed email and chat support, resolving order, shipping, and account issues with a brand-aligned tone. Triaged incoming tickets to meet response-time expectations and reduce customer wait times.
Customer Service Lead
Allways Drops
Feb 2023 - Feb 2025
Key Achievements:
Delivered responsive email and chat support, handling refunds, delivery issues, and escalations efficiently. Triaged incoming tickets to meet response-time expectations and reduce customer wait times.
Customer Service Representative
Italic
Dec 2019 - Jan 2022
Key Achievements:
Supported customers via email and chat in a fast-paced e-commerce environment with a focus on clarity and first-contact resolution.
Customer Service Representative
DIFF Eyewear (AwesomeOS)
Oct 2018 - Dec 2019
Key Achievements:
Responded to customer questions, inquiries, and complaints via email, phone, and chat using a number of tools.
Team Leader
Sycore Business Solutions Corp.
Mar 2017 - Aug 2018
Key Achievements:
Led and coached a team of 30 sales agents across two locations, ensuring targets were met and performance was reported consistently.
English Tutor
Rarejob Philippines
Oct 2016 - Mar 2017
Key Achievements:
Held English tutoring classes for Japanese students of varying ages.
Virtual Assistant
I-Pepper Virtual Network
Nov 2014 - Mar 2015
Key Achievements:
Transcribed audio files into both verbatim and polished written works.
Virtual Assistant
Carve Business Management
Dec 2013 - May 2014