VA| OPERATIONS COORDINATOR | ADMINISTRATIVE PROVA| OPERATIONS COORDINATOR | ADMINISTRATIVE PRO
Rugamba
ID Verified$800
per month
($5/hour)
Profile Description
Administrative and Operations Professional with 13+ years of experience supporting executives, teams, and organizational operations through calendar coordination, meeting management, stakeholder communication, documentation management, reporting, travel coordination, customer support, and process improvement. Experienced in coordinating training programs, organizing virtual meetings, managing registrations, supporting client communications, maintaining accurate records, and ensuring smooth day-t...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
Data & Analytics
Design & Creative
Finance & Accounting
Human Resources
Marketing & Growth
Virtual Assistance & Admin
Work Experience
Webmaster & Administrative Operations Coordinator
CHARTERED INSTITUTE OF ARBITRATORS (CIArb) RWANDA BRANCH
Oct 2024 - Present
Key Achievements:
• Coordinated training programs, meetings, and stakeholder communications, ensuring seamless scheduling and participant engagement across multiple initiatives. • Managed participant registrations, attendance records, and training documentation while maintaining accurate and organized databases. • Scheduled virtual meetings, coordinated invitations, follow-ups, and participant communications to support successful program delivery. • Prepared operational reports and maintained accurate records to support informed decisionmaking and organizational efficiency. • Managed online registration systems using Google Forms and Google Sheets, improving data collection and reporting processes. • Designed promotional materials and coordinated event communications to enhance participant engagement and organizational visibility. • Maintained website content and ensured timely publication of organizational information. • Provided proactive administrative and operational support to leadership and program activities.
Business Development & Operations Support Officer
YEE LIMITED
Jan 2017 - Present
Key Achievements:
• Coordinated client communications and maintained professional relationships, ensuring timely responses and high levels of customer satisfaction. • Assisted with travel planning, itinerary preparation, and tour coordination for clients and business activities. • Conducted online research and prepared information to support management decision-making and customer service delivery. • Managed website content and supported social media communication initiatives to strengthen online presence. • Designed marketing materials and promotional content using Canva and Adobe InDesign. • Maintained business records, operational reports, and documentation to support efficient business operations. • Supported management with administrative, operational, and business development activities. • Coordinated communications between clients, suppliers, and internal teams to facilitate smooth project execution.
HR, Finance & IT Coordinator
QUIET HAVEN HOTEL
Mar 2015 - Present
Key Achievements:
• Maintained employee records and HR documentation while ensuring confidentiality and compliance with organizational procedures. • Supported recruitment, onboarding, and employee administration processes. • Recorded financial transactions using QuickBooks and maintained accurate financial records. • Assisted with financial reporting and tax declaration activities to support compliance and operational accountability. • Maintained operational documentation and reporting systems to improve information management. • Supported customer communication and front-office administrative activities to enhance guest experience. • Provided administrative, operational, and technical support to management and staff.