Client Success Manager/ Account ManagerClient Success Manager/ Account Manager

I have 7 years of experience across leadership, operations, and client success, managing teams of 15–100+ FTEs and working directly with U.S.-based stakeholders. As a Client Success Manager, I managed client relationships, monitored performance, addressed risks, and helped maintain strong client-VA partnerships. In my current Account Manager role, I manage the transition from client matching to active operations, coordinating kickoffs, expectations, schedules, communication, reporting, and KPIs.... See more