BookkeeperBookkeeper
Roniel
$100
per month
($1/hour)
Profile Description
ACCOUNTING SUPPORT | PROCESS OPTIMIZATION | CLIENT SUCCESS Customer Success and Learning & Development professional with over 10 years of experience in accounting software, client support, training, and operations. Knowledgeable in accounting fundamentals, account management, financial workflows, and daily business operations.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Design & Creative
Finance & Accounting
Virtual Assistance & Admin
Work Experience
PROFESSIONAL SERVICES MANAGER
Activesystems Software Inc.
Nov 2025 - Apr 2026
Key Achievements:
• Led a team of Project Managers in delivering professional services projects, ensuring successful implementation, timely execution, and high levels of client satisfaction. • Served as the primary escalation point for complex client concerns, collaborating with cross-functional teams to resolve issues and strengthen long-term client relationships. • Drove process improvements and standardized project management practices to enhance workflow efficiency, optimize resource utilization, and improve service delivery outcomes.
CUSTOMER SUCCESS OFFICER
Activesystems Software Inc.
Aug 2024 - Nov 2025
Key Achievements:
• Led customer success initiatives for accounting software clients, ensuring seamless system adoption, accurate financial workflow integration, and high client satisfaction. • Led coordination between clients and internal teams to align project goals and maintain operational efficiency. • Implemented process improvements that strengthened workflow efficiency and enhanced overall client satisfaction.