Customer Service Leader | eCommerce & Fulfillment SpecialistCustomer Service Leader | eCommerce & Fulfillment Specialist
Ronald
ID Verified$1,400
per month
($8/hour)
Profile Description
Dependability and genuine emotional connections drive customer behavior and brand loyalty. Whether optimizing an existing product or launching a new service, I leverage expert-level customer service and the art of persuasion to boost sales, build trust, and turn customers into brand advocates. With a mastery of communication and customer consultation, I clearly convey the true value of your product or service. Creating confidence, emotional engagement, and a seamless path to purchase.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Design & Creative
E-commerce & Marketplace
Work Experience
Customer Experience Specialist
The Ridge Wallet
Feb 2023 - Mar 2025
Key Achievements:
Managed high-volume customer inquiries through efficient resolution of customer concerns while analyzing customer feedback to optimize workflows and maintain CRM documentation for customer satisfaction/retention.
Customer Support & Social Media Manager
Push Cases
Jan 2019 - Feb 2023
Key Achievements:
Managed multiple channels of customer inquiries, streamlining processes related to issue resolution, working with operational teams, and making timely updates to ensure maximum levels of customer satisfaction.
Training Officer | Underwriting Assistant
QBE Insurance Australia
May 2013 - Dec 2018
Key Achievements:
Trained employees on customer communication and operational efficiency, enhancing the productivity of the employees and maintaining high levels of service. Process customer applications efficiently and accurately, developing business workflows internally and nurturing business relationships.
Customer Service and Elite Sales Force Representative
Dell
Sep 2010 - Mar 2013
Key Achievements:
Answered inbound calls, performed a consultative assessment, made recommendations, led the customer through the products and available account options, and managed the customer relationship.
Travel and Sales Representative
Expedia
Apr 2007 - Aug 2010
Key Achievements:
Assisted customers in matters related to inquiry, booking, cancellation, and timely intervention, while maintaining a 92%+ conversion rate by applying consultative selling skills.
Customer Service and Sales Representative
Citibank
Jul 2002 - Apr 2007
Key Achievements:
Managed incoming credit card inquiries, sold financial protection products, gave consultative support, and documented all actions to comply with regulations.