Sales Representative, Appointment Setter, Customer ServiceSales Representative, Appointment Setter, Customer Service

Key Achievements:

Key Achievements Provided Tier 3 technical support to US-based customers, resolving complex technical and account-related concerns. Consistently identified sales opportunities during technical support interactions and successfully upsold plans, devices, features, and additional services. Built strong customer relationships by understanding customer needs and recommending relevant products and solutions. Handled high-volume customer interactions while maintaining quality, productivity, and sales performance targets. Developed strong troubleshooting, communication, sales, and problem-solving skills. Key Responsibilities Diagnosed and resolved technical issues involving mobile devices, connectivity, services, plans, billing, and account-related concerns. Accessed and reviewed customer account information, including devices, plans, billing, and available services. Guided customers through step-by-step troubleshooting and provided appropriate technical solutions. Identified customer needs and recommended suitable plans, device upgrades, features, and additional services. Performed upselling and cross-selling while ensuring recommendations were relevant to the customer's needs. Handled escalated and complex technical concerns that required advanced troubleshooting. Documented customer interactions, troubleshooting steps, and resolutions accurately. Maintained compliance with company policies, security procedures, quality standards, and sales targets.

Key Achievements:

Key Achievements Managed healthcare insurance claims and provided accurate assistance to US-based healthcare providers. Developed strong knowledge of health insurance claims processing, eligibility, benefits, and claim-related procedures. Successfully handled complex and escalated customer and provider concerns requiring detailed investigation and resolution. Maintained accuracy and compliance when handling sensitive healthcare information. Consistently delivered professional and efficient support while meeting quality and productivity expectations. Key Responsibilities Processed and reviewed healthcare insurance claims for US-based providers. Assisted providers with claim status, processing concerns, eligibility, benefits, and other claim-related inquiries. Investigated claim issues and provided appropriate resolutions based on established procedures. Handled escalated and complex cases that required additional research and problem-solving. Communicated professionally with healthcare providers and customers while maintaining confidentiality. Documented interactions and updated claim information accurately in internal systems. Followed healthcare privacy and compliance requirements, including HIPAA-related guidelines.

Key Achievements:

Key Achievements Consistently handled high-volume outbound calls to US-based prospects. Generated and qualified potential leads based on their needs, eligibility, and interest. Successfully scheduled qualified prospects for callbacks or appointments with licensed sales agents. Maintained professional communication while handling objections and answering initial questions about health insurance. Contributed to sales opportunities by identifying prospects with genuine interest and transferring qualified leads to licensed agents. Key Responsibilities Made high-volume outbound calls using VICIdial to prospective customers in the US. Introduced health insurance products and identified customer needs through effective questioning and active listening. Pre-qualified prospects based on eligibility, needs, and level of interest. Transferred qualified prospects to licensed agents for further discussion and closing. Scheduled callbacks and appointments when prospects were unavailable. Handled objections professionally and maintained a positive customer experience while meeting daily performance targets.