Sr. Outreach Specialist, Cust Service Rep , Account ManagerSr. Outreach Specialist, Cust Service Rep , Account Manager
ROMEO
$1,300
per month
($7/hour)
Profile Description
I am a results-driven Account Manager with experience in client relationship and issue resolution. I am proactive and skilled at collaborating with cross-functional teams, managing multiple accounts and delivering exceptional customer service. I have a proven ability to communicate with my experience working as a customer service representative for more than 5 years and as a Cold Caller or Outreach Specialit for more than 3 years. I have always worked hard to deliver the best service and I am a ...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Account Manager
Dental Company
2024 - 2026
Job Responsibilities:
- Successfully onboarded clients and helped them take advantage of the services smoothly. - Successfully initiated and completed expansions and managed retention.
Sr. Outreach Specialist
Construction Company ( US Based )
2023 - 2024
Job Responsibilities:
- Successfully helped client get projects and expand it business coverage by generating leads, setting appointments. - Performed outreach via call and email.
Customer Service Representaitve and Escalation Head
BPO Industry - Concentrix
2018 - 2023
Job Responsibilities:
- Successfully handled customer inquiries and escalations/objections. - Consitent Top Agent
Outbound Sales Representative and Appointment Setter
Home Improvement and Real Estate
2015 - 2017
Job Responsibilities:
- Successfully generated leads, set appointments through outbound outreach - Maintained consistent and smooth client relationship and communication.
Administrative Head
Law Office - Zaballero Law Office
2013 - 2014
Job Responsibilities:
- Successfully supported lawyers/attorneys with documentation, case preparation , filings schedules and client communications.
Data Encoder/Processor
Government Agency
2011 - 2013
Job Responsibilities:
-Processed and encoded data accurately and efficiently - Maintained confidentiality and integrity of records and reports.
Quick Stats
Education
Bachelor's Degree
University of Cebu
2005 - 2009