Customer Service Representative/Virtual AssistantCustomer Service Representative/Virtual Assistant
Roland
$700
per month
($4/hour)
Profile Description
I’m Roland, a customer-focused professional with experience in Client Success, Customer Service, and Virtual Assistance. I’m skilled in communication, problem-solving, administrative support, and building strong client relationships. I’m dependable, adaptable, detail-oriented, and passionate about helping people while delivering efficient, high-quality service.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Virtual Assistance & Admin
Sales & Business Development
Work Experience
Client Success Specialist
LegalMatch Philippines
Feb 2025 - Jun 2026
Key Achievements:
In my previous role as a Client Success Specialist at LegalMatch, I made outbound calls to connect U.S. clients with qualified attorneys based on their legal needs. I also conducted legal intake by gathering case and personal information and follow-up calls to confirm attorney representation and client satisfaction.
Customer Service Representative
Sutherland Global Services Inc.
Feb 2024 - Feb 2025
Key Achievements:
Customer Service Representative at Sutherland Global Services, where I handled phone, email, and chat support for customers booking trips and tours. This strengthened my ability to handle different types of customers, resolve concerns, manage multiple interactions, and maintain a high level of service.
Quick Stats
Certifications
Education
Bachelor's Degree
Divine Word College of Legazpi
2005 - 2009