Roland

Sales Development Representative, Customer Experience

Roland

ID Verified
1,000/mo
TAYTAY, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU timezone

Profile Description

Results-driven Sales Development Representative and Customer Success professional with over 3 years of experience driving revenue growth, building client relationships, and delivering exceptional customer experiences across the US, Canada, and Australia. Proven success in outbound prospecting, lead generation, CRM management, account support, and customer retention. Ranked among the top performers throughout my career by consistently exceeding KPIs, resolving complex customer concerns, and ident...

Top Skills

B2B Sales · 3 yearsB2C Sales · 3 yearsEmail Support · 3 yearsLead Generation · 3 yearsLive Chat Support · 3 years

Skills & Expertise

Customer Success

Phone SupportAdvanced
Live Chat SupportAdvanced
Email SupportAdvanced
Lead ManagementBeginner

Sales & Business Development

B2B SalesAdvanced
Lead GenerationAdvanced
B2C SalesAdvanced
Linkedin OutreachBeginner
Cold Email OutreachBeginner
Apollo.ioBeginner
Hunter.ioBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Email ManagementBeginner
Data EntryBeginner
CalendlyBeginner

Work Experience

Audience Growth: Lead Generation

Marketech APAC

2026 - May 2026

Apollo.ioHunter.ioLinkedin OutreachEmail SupportLead GenerationCold Email OutreachCalendar Management

Case Manager

Quantrics Enterprise

Oct 2022 - Nov 2025

Phone SupportLead ManagementLive Chat SupportB2B SalesB2C SalesEmail Support

Quick Stats

Age22 years
English LevelFluent
ID VerificationVerified

Certifications

Operations Management

Education

Bachelor's Degree

Rizal Technological University

2022 - 2026