Rodrigo

Business Development Specialist

Rodrigo

ID Verified
1,600/mo
Quezon City, Philippines
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

Results-driven Sales Representative with over 20 years of experience in outbound and inbound sales, account management, customer service, and business development across the telecommunications, technology, healthcare, and BPO industries. Proven ability to generate leads, build long-term client relationships, exceed sales targets, and deliver exceptional customer experiences. Passionate about understanding customer needs and providing value driven solutions that increase revenue and customer sati...

Top Skills

B2C Sales · 10 yearsCold Calling · 10 yearsPhone Support · 10 yearsSalesforce · 10 yearsAccount Management · 4 years

Skills & Expertise

Customer Success

Phone SupportExpert
Live Chat SupportAdvanced
Email SupportAdvanced
Technical SupportAdvanced
LiveChatBeginner

Data & Analytics

Excel (Advanced)Advanced
Google Sheets (Advanced)Advanced

E-commerce & Marketplace

ShopifyAdvanced
Order ProcessingAdvanced

Human Resources

US RecruitingBeginner

Sales & Business Development

B2C SalesExpert
Cold CallingExpert
SalesforceExpert
B2B SalesAdvanced
Account ManagementAdvanced

Work Experience

Outbound Sales Representative

Ledisa

May 2026 - Jul 2026

Key Achievements:

● Provided excellent service to all US senior citizens depending on their medical needs. ● Assisted the customers in availing the right solution that they are looking for. ● Assisted customers in getting the right medicine patch depending on their needs. ● Ensuring that we provide the right solutions on every customer that we engage on a daily basis.

B2C SalesShopifySalesforceCold Calling

Outbound Sales Representative

Rejuvacare

Mar 2026 - May 2026

Key Achievements:

● Provided excellent service to all US senior citizens depending on their medical needs. ● Assisted the customers in availing the right solution that they are looking for. ● Provides exemplary customer service to provide a good customer relationship. ● Provides the right options of supplements depending on their current needs.

B2C SalesShopifyCold Calling

Product Specialist (Account Executive)

Nooro

Jan 2025 - Jan 2026

Key Achievements:

● Assisted customers in selecting products that best addressed their health and wellness needs. ● Educated customers on product benefits and features to improve purchasing confidence. ● Resolved account access and system-related concerns. ● Build strong customer relationships through personalized service. Consistently provided outstanding customer support throughout the buying process. ● Collaborated with internal teams to ensure customer satisfaction and timely issue resolution.

B2C SalesShopifyTechnical SupportCold CallingOrder Processing

Sales Advisor (MSP Account Manager)

Concentrix

Mar 2021 - Nov 2024

Key Achievements:

● Managed inbound sales inquiries and customer accounts. ● Recommended hardware and software solutions based on customer requirements. ● Generated revenue through consultative selling and product recommendations. ● Processed customer orders accurately while ensuring high customer satisfaction. ● Maintained long-term relationships with existing business clients. ● Provided assistance in securing Microsoft License to all of my clients depending on their end user’s request.

B2B SalesOrder ProcessingCold CallingAccount ManagementSalesforce

Tier 1 Technical Support Advisor

Pearson Revel (Concentrix)

Nov 2019 - Feb 2021

Key Achievements:

Delivered technical assistance to students and instructors. Maintained exceptional customer satisfaction through timely problem resolution.

Phone SupportTechnical Support

Junior Recruiter

TechLink Systems

Mar 2019 - Sep 2019

Key Achievements:

● Sourced and screened qualified candidates for various industries. ● Coordinated interviews and managed candidate pipelines. ● Worked closely with hiring managers to fulfill recruitment requirements.

US Recruiting

Client Account Manager

Acquire BPO

Dec 2018 - Feb 2019

Key Achievements:

● Managed business accounts for telecommunications services. ● Build strong client relationships while identifying opportunities for account growth. ● Promoted internet, cloud storage, and communication solutions.

B2B SalesEmail Support

Tier 1 Technical Support Representative

Genpact

Sep 2017 - Dec 2018

Key Achievements:

● Delivered technical support for business customers. ● Diagnosed and resolved hardware, software, and connectivity issues. ● Ensured high first-call resolution rates.

Technical Support

Sales Representative

Acquire BPO

Jul 2016 - Jul 2017

Key Achievements:

● Conducted outbound sales for an Australian travel club. ● Generated new memberships through consultative selling. ● Consistently met sales and productivity targets.

B2C Sales

Customer Care Specialist (Bell Canada)

Concentrix

Mar 2012 - Jun 2016

Key Achievements:

● Assisted customers with television, internet, and phone services. ● Provided technical troubleshooting and account support. ● Promoted additional products and service upgrades through upselling.

Live Chat SupportB2C SalesPhone SupportTechnical Support

Outbound Sales Specialist

Vision X Global Solutions

Sep 2006 - Feb 2012

Key Achievements:

● Sold telecommunications services for Vonage. ● Build customer relationships through effective outbound sales strategies. ● Consistently achieved sales performance goals.

B2C Sales

Outbound Sales Representative

ICT Marketing Services

Mar 2005 - Apr 2006

Key Achievements:

● Sold HSBC financial products through outbound calling. ● Qualified leads and converted prospects into customers.

B2C Sales

Outbound Sales Rep

Vision X Incorporated

Aug 2003 - Jan 2005

Key Achievements:

● Conducted outbound sales campaigns for AT&T Long Distance. ● Generated new customers through proactive prospecting.

B2C Sales

Quick Stats

Age47 years
English LevelFluent
Other Languages
EnglishFluent
ID VerificationVerified