Virtual Assistant/ Healthcare Specialist/ Technical SupportVirtual Assistant/ Healthcare Specialist/ Technical Support
Rocky
ID Verified$1,400
per month
($8/hour)
Profile Description
Customer operations and service professional with 15+ years of experience across healthcare, sales, financial services, telecommunications, and business process outsourcing. Specializes in complex customer issues and escalations, process improvement, and end-to-end problem resolution. Customer & Patient Support | Patient Intake & Care Coordination | Appointment Setting | Lead Qualification | Outbound Sales | CRM & Pipeline Management | Sales & Lead Conversion | Escalation Resolution | Process ...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
Specialized Skills
Sales & Business Development
Customer Success
Work Experience
Patient Care Representative
Veriheal, Inc.
Jun 2021 - Aug 2026
Key Achievements:
Guided 300+ patients weekly through the full medical marijuana certification process - including eligibility, scheduling, and payment processes Processed approximately 300 transactions weekly while maintaining accuracy and compliance with internal procedures Resolved difficult cases by researching patient requirements and coordinating with internal teams
Appointment Setter (Part-Time)
VirPro Solutions
May 2022 - Jun 2025
Key Achievements:
Managed GHL pipeline from outreach and qualification, through nurturing and follow-up Conducted outbound outreach to property owners and prospective buyers, generating 40-50 qualified appointments per month
Subject Matter Expert
Transcom Worldwide
Jan 2017 - Jan 2020
Key Achievements:
Served as an escalation and process resource for teams Handled 20+ escalated cases/month and coached 20 representatives on complex customer and process issues.
Virtual Assistant/Product Lister
mylittleline.com
Jan 2019 - Jan 2020
Key Achievements:
Maintained e-commerce catalog and product data by keeping descriptions up-to-date and providing day-to-day e-commerce operations support.
Customer Service Representative
Convergys
Sep 2015 - Dec 2017
Key Achievements:
Handling customer concerns (billing, cable and internet service) Upsell other missing services.