WordPress Developer and Technical Support ExpertWordPress Developer and Technical Support Expert
Robert
ID Verified$2,700
per month
($15/hour)
Profile Description
Experienced Web Developer and Customer Support Professional with a strong background in building, managing, and maintaining WordPress websites and digital platforms for businesses across multiple industries. Skilled in website development, troubleshooting, technical support, SEO fundamentals, hosting management, and client communication. Adept at translating client needs into practical digital solutions while delivering responsive, user-focused support. Known for combining technical expertise wi...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Software Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Lead Web Development VA & WordPress Developer
Miradi Ltd
Sep 2022 - Present
Job Responsibilities:
• Build, update, and maintain responsive websites for clients across e-commerce, hospitality, engineering, and academic sectors using WordPress and Shopify. • Customize templates, layouts, and site styling using HTML5, CSS3, and JavaScript; implement PHP edits for WordPress-based systems. • Manage DNS configuration and domain administration, including A, CNAME, MX, TXT, and SRV records, and troub...
WordPress Support Engineer
WP Buffs
Aug 2020 - Sep 2022
Job Responsibilities:
• Provided expert remote technical support for WordPress websites: troubleshooting plugin conflicts, theme issues, performance bottlenecks, and hosting errors. • Resolved 95% of support tickets on first contact, significantly reducing client downtime and improving satisfaction scores. • Managed website migrations, backups, and restorations using FTP/SFTP and cPanel across shared and cloud hosting...
Web Development Consultant
Independent consultancy
Oct 2019 - Jul 2020
Job Responsibilities:
• Designed and developed custom websites and e-commerce platforms (WooCommerce) for clients across multiple industries. • Configured DNS, SSL certificates, and hosting environments; provided technical support and training to clients on website management. • Delivered 20–30% increases in organic traffic through targeted on-page SEO improvements and site performance optimization.
Technical Support Engineer
Influx Inc.
Jan 2018 - Sep 2019
Job Responsibilities:
• Maintained client websites and web applications, ensuring 99.9% uptime and rapid resolution of hosting, plugin, and security issues. • Led two major client projects as Client Manager and Team Lead; mentored new team members and improved response times by 30% through optimized troubleshooting workflows. • Provided custom integrations of different tools to Shopify websites, including security and...
Web Developer
Agency Africa Ltd
Mar 2014 - Sep 2017
Job Responsibilities:
Developed and launched 20+ fully customized WordPress websites for clients in hospitality, retail, and corporate sectors. • Created custom themes, and led adoption of mobile-first development, responsive design, and SEO best practices. • Collaborated cross-functionally with leadership and marketing teams to deliver websites aligned with brand identity and user experience standards.
Quick Stats
Certifications
Education
Associate's Degree
Nairobits Digital Design school
2011 - 2012