Compliance Coordinator, Recruiter, Cold Caller, HR Rep

R-Jenn

ID Verified
700/mo
Palawan, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Customer-focused and detail-oriented professional with experience across customer service, technical support, virtual assistance, recruitment, compliance, and human resources. Skilled in resolving customer concerns, troubleshooting service issues, sourcing and screening candidates, coordinating recruitment activities, maintaining documentation, and providing dependable administrative support. Adaptable and organized, with strong communication, problem-solving, multitasking, and relationship-buil...

Top Skills

Phone Support · 7 yearsLive Chat Support · 6 yearsEmail Support · 5 yearsCandidate Sourcing · 4 yearsData Entry · 4 years

Skills & Expertise

Virtual Assistance & Admin

Email ManagementAdvanced
Document ManagementAdvanced
Data EntryAdvanced
Meeting CoordinationAdvanced
Calendar ManagementAdvanced
Personal Assistant ServicesIntermediate
Executive Assistant ServicesIntermediate
Travel PlanningIntermediate

Customer Success

Phone SupportExpert
Live Chat SupportExpert
Email SupportExpert
Social Media SupportIntermediate
Technical SupportIntermediate
Lead ManagementIntermediate

Data & Analytics

Google Sheets (Advanced)Advanced

Marketing & Growth

HubSpotIntermediate
Email MarketingIntermediate
Community ManagementBeginner

Human Resources

Candidate SourcingAdvanced
RecruitmentAdvanced
US RecruitingAdvanced
HR ManagementIntermediate

Sales & Business Development

ZoomInfoAdvanced
Cold Email OutreachAdvanced
Warm Outreach & Appointment SettingIntermediate

Specialized Skills

Employee RelationsAdvanced
Performance ManagementAdvanced
OnboardingIntermediate

Work Experience

Administrative Assistant

Jobbrew PH

Aug 2022 - Oct 2026

Key Achievements:

My key responsibilities included managing candidate compliance and verifying employment documents, sourcing and screening qualified candidates, coordinating interviews, and supporting recruitment activities. I also conducted cold calls to prospective clients and candidates to introduce staffing services, generate leads, and build professional relationships. In addition, I supported HR operations, including employee onboarding, personnel records management, and responding to HR-related inquiries. I handled administrative tasks such as email management, database updates, scheduling, and coordination with different departments to ensure smooth daily operations. I also provided professional customer support by addressing inquiries and concerns promptly. Key Achievements: Contributed to efficient recruitment and compliance processes by maintaining accurate documentation, monitoring requirements, and following up on pending submissions. Supported smooth daily operations through organized administrative work and effective cross-department coordination. Helped strengthen candidate and client relationships through professional communication, proactive follow-ups, and dependable support.

ZoomInfoOnboardingCalendar ManagementPerformance ManagementDocument ManagementEmail MarketingWarm Outreach & Appointment SettingEmployee RelationsEmail ManagementLive Chat SupportData EntryEmail SupportPhone SupportUS RecruitingHR ManagementRecruitmentCandidate Sourcing

CUSTOMER SERVICE SPECIALIST

HELLOCONNECT | HELLOFRESH

May 2022 - Nov 2022

Key Achievements:

My key responsibilities included assisting customers with meal-kit subscriptions, order tracking, delivery schedules, and account-related concerns. I resolved issues involving missing or incorrect items, delayed deliveries, and product quality concerns. I processed subscription changes, order modifications, cancellations, and billing adjustments in accordance with company policies. I also provided accurate information about meal plans, menu options, promotions, and subscription services to help customers make informed decisions. Key Achievements: Helped maintain customer satisfaction by providing timely and effective solutions, handling customer concerns professionally, and ensuring accurate processing of orders and subscription requests. Contributed to a positive customer experience through clear communication, attention to detail, and consistent service quality.

Email SupportPhone SupportLive Chat Support

Quick Stats

Age31 years
English LevelFluent
ID VerificationVerified

Education

Bachelor's Degree

Palawan State University

2013 - 2017