Rizalino

Virtual Assistant

Rizalino

ID Verified
1,200/mo
Tanay, Philippines
Looking for Full-time
10 hours/day
Availability: US / EU / Asia timezone

Profile Description

Hi, I'm Rizalino. I have over 11 years of experience helping customers and businesses through customer support, sales, and client success. Throughout my career, I've worked with international clients, managed customer relationships using CRMs, handled inbound and outbound communications, and helped businesses improve customer satisfaction. Today, I help business owners by providing reliable virtual assistance, customer support, social media management, and administrative support so they can f...

Top Skills

B2C Sales · 10 yearsEmail Support · 10 yearsLead Management · 10 yearsPhone Support · 10 yearsZendesk · 10 years

Skills & Expertise

Customer Success

Phone SupportExpert
Email SupportExpert
Lead ManagementExpert
ZendeskExpert
Live Chat SupportAdvanced
Social Media SupportAdvanced
CrispAdvanced
Technical SupportBeginner

E-commerce & Marketplace

ShopifyBeginner

Sales & Business Development

B2C SalesExpert
B2B SalesBeginner
SalesforceBeginner
Zoho CRMBeginner

Virtual Assistance & Admin

NotionBeginner
ClickUpBeginner

Work Experience

Social Media Manager

Terra Keycaps

Oct 2025 - Present

Email SupportShopifyB2C SalesClickUpNotionSalesforceSocial Media SupportLive Chat SupportTechnical SupportLead Management

Social Media Manager

Peepo Paradise

Oct 2025 - Present

ShopifyEmail SupportSocial Media SupportB2C SalesZendeskTechnical SupportLive Chat SupportClickUpNotion

Social Media Manager

Climbers Gift

Oct 2025 - Present

Key Achievements:

Increased the company's Trustpilot rating from 1.6 to 4.3 stars in under 3 months by improving customer support quality, resolving customer concerns proactively, and encouraging satisfied customers to leave reviews.

Live Chat SupportZendeskB2C SalesSocial Media SupportEmail SupportShopifyLead ManagementClickUpNotion

Quick Stats

Age29 years
English LevelFluent
Other Languages
Tagalog/FilipinoFluent
EnglishFluent
ID VerificationVerified

Certifications

LinkedIn Customer Service: How to Manage Your Customer Queues
LinkedIn Creating Positive Conversations with Challenging Customers
LinkedIn Engagement Preparation Best Practices for Customer Success Management
Tesda Participating in Workplace Communication

Education

Bachelor's Degree

University of Rizal System

2012 - 2016