Customer Service AssociateCustomer Service Associate
Ritchel
ID Verified$800
per month
($5/hour)
Profile Description
A customer service professional with 4 years of experience in BPO and sales environments, specializing in technical support,issue resolution, and client relationship management. Proven ability to handle high-volume inbound/outbound interactions, troubleshoot technical problems, and drive customer satisfaction in fast-paced settings. Recent BS in Business Administration (Marketing Management) graduate eager to apply strong communication and problem-solving skills to support sales and customer exp...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Design & Creative
E-commerce & Marketplace
Marketing & Growth
Sales & Business Development
Software Development
Specialized Skills
Virtual Assistance & Admin
Data & Analytics
Content & Writing
Work Experience
Customer Service Representative/ Technical Support Representative
VXI Global Holdings
Jun 2022 - Dec 2023
Job Responsibilities:
Responsible for providing exceptional customer support, resolving technical and network issues for end users. Provided technical assistance and answers to user queries by systematically troubleshooting computer hardware and software issues. Assisted customers with billing matters and encouraged clients to transition to paperless billing to optimize efficiency.
Contact Center Associate
Collective Solutions
Nov 2021 - Dec 2022
Job Responsibilities:
Managed customer concerns with the core objective of maintaining positive, longterm customer relationships. Collaborated closely with sales teams to create optimized methods for addressing and resolving customer inquiries and orders. Processed customer orders, returns, emergency problems, and unexpected situations with high accuracy and speed.
Customer Service Representative
Teleperformance
Sep 2019 - Jun 2021
Job Responsibilities:
Handled inbound/outbound calls, provided appropriate solutions, and conducted timely follow-ups to resolve customer issues. Acted as liaison to provide product information, schedule appointments, and manage customer billing queries. Maintained detailed records of customer interactions, process accounts, and updated file documentation systematically.
Sales Representative
E- Coretech BPO Services
Aug 2018 - Jul 2019
Job Responsibilities:
Engaged potential customers through active listening and effective sales.
Quick Stats
Education
Bachelor's Degree
Davao Central College
2020 - 2024