Healthcare Virtual Assistant | Customer Support SpecialistHealthcare Virtual Assistant | Customer Support Specialist
Riezl
ID Verified$850
per month
($5/hour)
Profile Description
Dedicated and detail-oriented professional with over five years of experience supporting healthcare accounts, e-commerce platforms, and international clients. Strong background in utilization management intake, pharmacy services support, and effective chat and email handling, complemented by a solid foundation in administrative tasks. Known for exceptional organizational skills and reliability, thriving in remote work environments while consistently delivering high-quality results. Committed to ...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Marketing & Growth
Sales & Business Development
Software Development
Specialized Skills
Work Experience
Online English Teacher (Freelance)
Native Camp Online English School
Aug 2018 - Present
Job Responsibilities:
● Delivered online English lessons to international students
Customer Service Representative (Seasonal)
Cognizant
Oct 2025 - Feb 2026
Job Responsibilities:
● Assisted members with prescription, coverage, and pharmacy-related concerns
Utilization Management Intake I
Carelon Global Solutions
Oct 2024 - Aug 2025
Job Responsibilities:
● Processed healthcare authorization requests ● Reviewed and verified medical documentation ● Ensured compliance and accurate data entry
Customer Service Associate (Seasonal)
Amazon
Jun 2024 - Sep 2024
Job Responsibilities:
● Provided customer support via calls and chats ● Resolved order, refund, and delivery concerns in high-volume environment
Sales Manager (Freelance)
Boosta
Mar 2023 - Dec 2023
Job Responsibilities:
● Increased sales revenue by developing and implementing effective sales strategies. ● Handled customer relations issues, enabling quick resolution, and client satisfaction.
Verifications Analyst
Sterling Background Check
Apr 2022 - May 2023
Job Responsibilities:
● Conducted employment and education verifications ● Managed multiple cases with high accuracy
Chat Support Representative (Seasonal)
IBEX Global
Oct 2021 - Apr 2022
Job Responsibilities:
● Assisted customers with orders, refunds, and account concerns
Customer Service Representative , SME
C3 / Everise
Apr 2020 - Jul 2021
Job Responsibilities:
● Mentored junior team members, contributing to their professional growth and development. ● Enhanced team performance by providing expert guidance on critical projects and strategic initiatives. ● Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Quick Stats
Education
Bachelor's Degree
The University of Manila
2010 - 2012