Virtual AssistantVirtual Assistant
Richie
ID Verified$650
per month
($4/hour)
Profile Description
Results-driven customer service and administrative professional with more than 16 years of experience in customer support, quality control, appointment scheduling, dispatching, and virtual assistance across BPO and remote work environments. Skilled in call quality monitoring, performance evaluation, lead qualification, calendar management, client communication, and process improvement. Proficient with CRM systems, Zoom, Truckstop, DAT Freight & Analytics, Asana, Calendly, Slack, and other busine...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Marketing & Growth
Real Estate Operations
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Executive Virtual Assistant
Offsite Reps
Jun 2023 - Aug 2026
Job Responsibilities:
-Managed calendars, meetings, appointments, and daily schedules -Handled email correspondence and client communications -Maintained organized company records and filing systems -Assisted with task coordination and internal team communication -Supported business operations through calls, texts, and email management
Quality Control Team and Admin Assistant
Premium Finance LLC
May 2026 - Jul 2026
Job Responsibilities:
-Conducted call monitoring and quality audits to ensure adherence to company policies. -Evaluated communication, professionalism, accuracy, and compliance during customerinteractions. -Documented quality findings and recommended process improvements. -Collaborated with team leaders to improve agent performance and customer experience. -Confirming lead qualification via API Key and Asana -Scrubbing...
Appointment Setter
Premium Finance LLC
Mar 2026 - May 2026
Job Responsibilities:
-Call back leads who hung up or left voicemails -Contact internet leads to convert into an appointment. -Doing follow-up for the upcoming meetings -Booking appointments for the clients via Calendly (Calendar Management) -Updating clients via Slack and Skool.
Customer Support Representative
Collective Solutions (UnifyCx)
Aug 2023 - Mar 2026
Job Responsibilities:
-Provide high-quality customer assistance through phone, email, and chat support -Manage customer service tickets for roadside assistance requests -Coordinate with service providers to follow up on pending requests and delays -Conduct outbound calls to customers to verify service status and satisfaction -Maintain accurate documentation of customer interactions and resolutions -Ensure timely and pr...
Virtual Assistant - dispatcher
Unishippers
Jan 2023 - May 2023
Job Responsibilities:
-Performed outbound calls to logistics providers to track shipments -Assisted clients with shipment updates and order tracking -Managed scheduling and calendar organization -Sent invoices and maintained client records -Supported administrative and customer service operations
Customer Support Representative
SITEL Philippines, Inc. (Foundever)
Apr 2010 - Jan 2023
Job Responsibilities:
-Delivered professional customer service across phone, email, and chat platforms -Assisted customers with billing, disputes, and account concerns -Handled escalations and complex customer issues effectively -Maintained high-quality service standards and customer satisfaction