Logistics and Customer Support SpecialistLogistics and Customer Support Specialist

Key Achievements:

• Consistently awarded Top Performer for exceeding daily documentation speed, order processing accuracy, and logistics KPI targets. • Spearheaded delivery coordination and real-time shipment tracking for 50+ dealer and retail vehicle purchases weekly across North America. • Managed complete shipping documentation workflows with 99%+ accuracy, including Bills of Lading (BOL), Proof of Deliveries (POD), freight invoicing, and rate verifications. • Coordinated seamlessly between third-party transporters, warehouse hubs, and internal departments to resolve transport bottlenecks and reduce delivery transit delays.

Key Achievements:

• Recognized for top-tier compliance, audit accuracy, and payment recovery rates on high-priority delinquent accounts. • Managed delinquent corporate and consumer financial accounts, successfully negotiating structured payment arrangements while maintaining 100% adherence to financial security standards. • De-escalated challenging account disputes and documented accurate, real-time records in enterprise CRM platforms.

Key Achievements:

• Awarded Top Performer / QA Excellence for maintaining a 95%+ CSAT rating and meeting stringent SLA response and resolution targets. • Delivered high-quality multi-channel support (live chat, email, phone) for high-volume Australian e-commerce operations. • Oversaw end-to-end order processing, retail warranty claims, exchanges, and last-mile delivery tracking.

Key Achievements:

• Repeatedly recognized for meeting and exceeding monthly KPI metrics in average handle time, policy accuracy, and customer satisfaction. • Serviced high-value Frequent Flyer loyalty accounts, managing profile integrity, miles redemption, and policy inquiries across phone and email queues.