Reuben

Administrative Assistant

Reuben

ID Verified
1,700/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I am a dedicated and detail-oriented professional with experience in virtual assistance, administrative support, customer communication, and digital service delivery. I am skilled in managing tasks efficiently, handling client requests, organizing schedules, and working with online systems. I am comfortable working independently in remote environments and maintaining high levels of accuracy and professionalism. I am adaptable, quick to learn new tools, and committed to delivering consistent resu...

Top Skills

Excel (Advanced) · 4 yearsTechnical Support · 4 yearsCalendar Management · 3 yearsCalendly · 3 yearsCanva · 3 years

Skills & Expertise

AI & Automation

GitHub CopilotAdvanced
Google Vertex AIAdvanced
PerplexityIntermediate
API IntegrationIntermediate
Prompt EngineeringIntermediate
Claude/Anthropic APIIntermediate
OpenAI APIIntermediate
n8nBeginner

Content & Writing

Creative WritingAdvanced
Technical WritingIntermediate
Email CopywritingIntermediate
SEO Content WritingIntermediate

Customer Success

Technical SupportAdvanced
Email SupportAdvanced
Live Chat SupportAdvanced
IntercomAdvanced
Lead ManagementIntermediate
Social Media SupportIntermediate
Phone SupportIntermediate
Customer.ioIntermediate
ZendeskIntermediate
LiveChatIntermediate

Data & Analytics

Excel (Advanced)Advanced
Google Sheets (Advanced)Intermediate
Python (Pandas/NumPy)Intermediate
SQLBeginner

Design & Creative

CanvaAdvanced
Adobe PhotoshopIntermediate
Social Media GraphicsIntermediate
Adobe Premiere ProIntermediate
CapCutIntermediate
Logo DesignBeginner
Color GradingBeginner

Software Development

Node.jsAdvanced
PostgreSQLAdvanced
MongoDBAdvanced
SupabaseAdvanced
VercelAdvanced
ReactIntermediate
Next.jsIntermediate
Webpack/ViteIntermediate
Python (Django/FastAPI)Intermediate
PrismaIntermediate
React NativeIntermediate
Tailwind CSSIntermediate

Virtual Assistance & Admin

Email ManagementAdvanced
Calendar ManagementAdvanced
Travel PlanningAdvanced
Data EntryAdvanced
Executive Assistant ServicesAdvanced
Research & Information GatheringAdvanced
CalendlyAdvanced
Personal Assistant ServicesAdvanced
Meeting CoordinationAdvanced
Document ManagementAdvanced
Monday.comAdvanced
NotionIntermediate

Work Experience

Executive Support / Virtual Assistant

Remote

May 2024 - May 2026

Key Achievements:

Delivered high-trust administrative support: managed confidential communications, sensitive documentation, and time-critical deliverables with full discretion. • Owned executive calendar management recurring standups, cross-time zone coordination, and external stakeholder appointments maintaining a zero-conflict schedule. • Served as primary communication bridge between leadership and internal/external stakeholders, ensuring professional, timely correspondence at all times. • Managed and maintained internal process documentation, meeting notes, and status reporting to ensure operational continuity and leadership visibility. • Handled confidential legal, financial, and operational materials requiring high judgment, accuracy, and discretion. • Rapidly onboarded to new tools and platforms with minimal guidance, cutting team onboarding overhead through strong self-sufficiency. • Designed and deployed end-to-end automations to reduce manual overhead across cross-functional processes. Able to independently scope, build, and document automation solutions with minimal oversight.

Email ManagementCalendar ManagementExecutive Assistant ServicesPersonal Assistant ServicesNotionCalendlyDocument ManagementData EntryTravel PlanningResearch & Information GatheringMeeting CoordinationMonday.comExcel (Advanced)Phone SupportSocial Media SupportEmail SupportTechnical WritingEmail CopywritingTechnical SupportLead ManagementClaude/Anthropic APIn8n

Operations & Administrative Assistant

Remote

Jan 2023 - Mar 2024

Key Achievements:

Owned end-to-end inbox management: flagged priorities, drafted executivelevel responses, and ensured timely follow-up across all stakeholders in multiple time zones. • Managed complex, multi-time zone calendar for senior leadership - resolved conflicts proactively, built agenda briefs, and coordinated all internal and external meetings with precision. • Executed full-cycle hiring published JDs across platforms, sourced and screened candidates, and handled all scheduling - minimal founder touchpoints required. Established and maintained monthly bookkeeping workflows: retrieved invoices, organized receipts, reconciled transactions, and delivered accountantready financial summaries. • Built company-wide Notion workspace with structured SOPs, process libraries, and operational documentation - all version-controlled and searchable. • Identified repetitive cross-functional workflow bottlenecks and deployed Zapier/Make automations to eliminate manual task overhead. • Synthesized industry research and competitive tool comparisons into concise executive briefings for leadership decision-making. • Maintained meticulous records with 99%+ accuracy across administrative, financial, and operational documentation throughout entire tenure. • Built and maintained Notion workspaces for case/project tracking; designed [link hidden] automations for recurring operational workflows. Experienced in structured SOP creation and process library management. • Designed and deployed end-to-end automations to reduce manual overhead across cross-functional processes. Able to independently scope, build, and document automation solutions with minimal oversight.

n8nClaude/Anthropic APITechnical SupportEmail SupportTechnical WritingSocial Media SupportPhone SupportLive Chat SupportSocial Media GraphicsCanvaCalendar ManagementExecutive Assistant ServicesResearch & Information GatheringMeeting CoordinationMonday.comPersonal Assistant ServicesNotionDocument ManagementCalendlyEmail Management

Quick Stats

Age24 years
English LevelConversational
Other Languages
SwahiliFluent
ID VerificationVerified

Certifications

Data Science
Information Technology