Reuben

Administrative Assistant

Reuben

ID Verified
1,700/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I am a dedicated and detail-oriented professional with experience in virtual assistance, administrative support, customer communication, and digital service delivery. I am skilled in managing tasks efficiently, handling client requests, organizing schedules, and working with online systems. I am comfortable working independently in remote environments and maintaining high levels of accuracy and professionalism. I am adaptable, quick to learn new tools, and committed to delivering consistent resu...

Skills & Expertise

AI & Automation

PerplexityIntermediate
API IntegrationIntermediate
Prompt EngineeringIntermediate
OpenAI APIIntermediate
n8nBeginner

Content & Writing

Customer Success

IntercomAdvanced
Lead ManagementIntermediate
Phone SupportIntermediate
Customer.ioIntermediate
ZendeskIntermediate
LiveChatIntermediate

Data & Analytics

Design & Creative

CanvaAdvanced
Adobe PhotoshopIntermediate
Adobe Premiere ProIntermediate
CapCutIntermediate
Logo DesignBeginner

Software Development

Node.jsAdvanced
PostgreSQLAdvanced
MongoDBAdvanced
SupabaseAdvanced
VercelAdvanced
ReactIntermediate
Next.jsIntermediate
Webpack/ViteIntermediate
PrismaIntermediate
React NativeIntermediate
Tailwind CSSIntermediate

Work Experience

Customer Service

CCI Global

Jan 2025 - Present

Job Responsibilities:

Managed incoming and out-going customer communications via telephone, email and chat with elite professionalism and customer satisfaction.  Ensured timely and effective delivery of solutions of resolved customer inquiries/complaints/service issues in an efficient manner.  Kept customer records up-to-date and recorded information about cases on CRM systems per company policy and procedures.  Ade...

Calendar ManagementExecutive Assistant ServicesPersonal Assistant ServicesMeeting CoordinationEmail ManagementPhone SupportSocial Media SupportEmail SupportTechnical Support

Executive Support / Virtual Assistant

Remote

May 2024 - May 2026

Job Responsibilities:

Delivered high-trust administrative support: managed confidential communications, sensitive documentation, and time-critical deliverables with full discretion. • Owned executive calendar management recurring standups, cross-time zone coordination, and external stakeholder appointments maintaining a zero-conflict schedule. • Served as primary communication bridge between leadership and internal/e...

Email ManagementCalendar ManagementExecutive Assistant ServicesPersonal Assistant ServicesNotionCalendlyDocument ManagementData EntryTravel PlanningResearch & Information Gathering

Operations & Administrative Assistant

Remote

Jan 2023 - Mar 2024

Job Responsibilities:

Owned end-to-end inbox management: flagged priorities, drafted executivelevel responses, and ensured timely follow-up across all stakeholders in multiple time zones. • Managed complex, multi-time zone calendar for senior leadership - resolved conflicts proactively, built agenda briefs, and coordinated all internal and external meetings with precision. • Executed full-cycle hiring published JDs...

n8nClaude/Anthropic APITechnical SupportEmail SupportTechnical WritingSocial Media SupportPhone SupportLive Chat SupportSocial Media GraphicsCanva

Quick Stats

Age24 years
GenderMale
English LevelConversational
Other Languages
SwahiliFluent
ID VerificationVerified
Portfolio
🔒

Certifications

Data Science
Information Technology