Rejane

Customer Service Representative and Administrative Assistant

Rejane

ID Verified
1,000/mo
Cagayan de Oro, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I am a Customer Support Specialist with over 8 years of experience providing excellent customer service across the automotive, e-commerce, and healthcare industries. I have handled customer inquiries through phone, email, and chat while consistently meeting KPIs for AHT, productivity, and CSAT. I'm experienced with Zendesk, Shopify, Google Workspace, and other web-based tools. I pride myself on staying calm under pressure, solving problems efficiently, and delivering a positive customer experien...

Top Skills

Phone Support · 8 yearsEmail Support · 7 yearsTicket Management · 6 yearsLive Chat Support · 4 yearsZendesk · 3 years

Skills & Expertise

Customer Success

Phone SupportExpert
Email SupportExpert
Ticket ManagementExpert
Live Chat SupportAdvanced
ZendeskAdvanced
Social Media SupportIntermediate

Data & Analytics

Google Sheets (Advanced)Beginner
MixpanelBeginner
Excel (Advanced)Beginner

Design & Creative

CanvaBeginner

E-commerce & Marketplace

EtsyBeginner
WooCommerceBeginner
ShopifyBeginner
TikTok ShopBeginner

Marketing & Growth

YouTube Channel ManagementBeginner
ThreadsBeginner

Specialized Skills

Telehealth SupportBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Data EntryBeginner
Executive Assistant ServicesBeginner
Monday.comBeginner
AsanaBeginner
Personal Assistant ServicesBeginner
CalendlyBeginner
Email ManagementBeginner
Meeting CoordinationBeginner
Research & Information GatheringBeginner

Work Experience

Customer Service Representative and Administrative Assistant

Satori Continuum LLC

Dec 2024 - Present

Data EntryAsanaEmail ManagementExecutive Assistant ServicesPersonal Assistant ServicesMeeting CoordinationResearch & Information GatheringCalendlyMonday.comCalendar ManagementYouTube Channel ManagementWooCommerceExcel (Advanced)Email SupportSocial Media SupportLive Chat SupportZendeskMixpanelEtsyGoogle Sheets (Advanced)Ticket ManagementPhone SupportCanvaTikTok Shop

Sr. Customer Service Representative

Quantified Commerce

Oct 2023 - Aug 2024

Phone SupportLive Chat SupportZendeskEmail SupportTelehealth SupportData EntryMeeting Coordination

Customer Service Representative

SupportZebra

May 2017 - Aug 2023

Phone SupportTicket ManagementLive Chat SupportEmail SupportShopifyMeeting CoordinationData Entry

Quick Stats

Age31 years
English LevelFluent
ID VerificationVerified
Portfolio
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