Operation Support | Technical Support | Customer ServiceOperation Support | Technical Support | Customer Service
Rechell
$800
per month
($5/hour)
Profile Description
I have over 10 years of experience in customer service, technical support, content moderation, and operations support within the BPO industry, working with US and UK clients. In my recent roles as a Content Moderator and Operations Support Specialist, I handled community and platform moderation, prepared reports, updated SOPs and internal guidelines, and managed ad hoc tasks such as data entry, data cleaning, job audits, and file organization. I also supported onboarding by training new agents ...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Senior Operation Support / Content Moderator
LTVplus
May 2022 - May 2026
Key Achievements:
• Moderate community user-generated content, FB ads comments via Sprout Social and in app messaging via [link hidden] • Responded to live chat inquiries from employers on Jobcase, Recruitology, and Upward using Freshchat. • Handled 400+ employer and platform support tickets via Zendesk and Salesforce. • Trained Sift for scam detection within community platforms. • Reviewed and approved e-commerce transactions for Recruitology job posting subscriptions via Freshdesk. • Handled ad hoc tasks directy from the client including data entry, data cleaning of raw/scraped data, job audits, and file organization • Prepare and present weekly operational reports during L10 client meetings. • Developed and updated SOPs, cheat sheets, and moderation criteria to reflect process changes and ensure consistent execution by part-time agents • Led onboarding training for 7 agents, designed campaign introduction slide decks, and developed Google Forms quizzes to assess understanding and improve training effectiveness.