Shopify ExpertShopify Expert
Ralph
ID Verified$800
per month
($5/hour)
Profile Description
Detail-oriented eCommerce Virtual Assistant with over 4 years of customer support experience and 2 years of hands-on Shopify administration. Skilled in product listing, store optimization, order processing, customer communication, and backend operations, with a strong focus on accuracy, efficiency, and long-term growth in fast-paced eCommerce environments.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
AI & Automation
Design & Creative
Content & Writing
Work Experience
Merchant Support Advisor
TaskUs Inc
Nov 2023 - Dec 2025
Job Responsibilities:
Supported Shopify merchants via chat and email with admin and back-end issues, leveraging training in Shopify Experts/Partners and Plus to provide specialized guidance on store setup, product management, and advanced platform features.
Customer Service Representative
Foundever Philippines Corporation
Jun 2021 - Aug 2023
Job Responsibilities:
Respond to customer inquiries via phone and email with accurate information and effective issue resolution. Ensure professional, empathetic service while meeting performance goals and improving overall support.
Verification and Collection Representative
iQor CXBPO
Sep 2019 - Jan 2020
Job Responsibilities:
Handled customer verification and debt collection processes by confirming account details, ensuring compliance with company policies, and professionally negotiating payment arrangements to recover outstanding balances.
Quick Stats
Education
Bachelor's Degree
Asian College of Aeronautics
2019 - 2020
High-school
Dapdap High School
2017 - 2019