Virtual Assistant, Customer Service RepresentativeVirtual Assistant, Customer Service Representative
Princess
ID Verified$1,150
per month
($7/hour)
Profile Description
Versatile customer service and chat support specialist with experience in handling complex inquiries, providing accurate information, and ensuring customer satisfaction. Skilled in managing chat and email communications, resolving issues efficiently, and maintaining a friendly, professional tone. Committed to delivering excellent support and contributing to team success.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Customer Service Representative
AFNI
Mar 2026 - Jul 2026
Key Achievements:
• Answered inbound calls and handled account inquiries. • Processed service requests accurately and efficiently. • Provided friendly and reliable customer support.
Process Associate
Genpact
Dec 2023 - Jan 2026
Key Achievements:
• Handled outbound calls to offer and sell personal loans, meeting daily and weekly targets. • Processed loan applications accurately and ensured a smooth customer experience. • Provided assistance via chat and calls while maintaining CRM records.
CSR II
TTEC
May 2023 - Nov 2023
Key Achievements:
• Assisted customers with hotel bookings, reservations, and billing concerns. • Handled escalations professionally and resolved complex issues. • Maintained performance metrics for quality and productivity.
CSR
Iqor
Aug 2022 - May 2023
Key Achievements:
• Answered inbound calls and handled account inquiries. • Processed service requests accurately and efficiently. • Provided friendly and reliable customer support.
Chat Support Specialist
Algorhythm Call Center Services
Jul 2021 - Apr 2022
Key Achievements:
• Responded to customer inquiries via chat and email promptly. • Provided accurate product information and guided customers through troubleshooting steps. • Maintained professionalism and empathy to ensure customer satisfaction.