Customer Support Virtual AssistantCustomer Support Virtual Assistant
Pauline
ID Verified$1,200
per month
($7/hour)
Profile Description
Adaptable professional with a degree in Business Information Technology and over five years of experience in high-volume customer service and administrative management. I offer a unique blend of technical proficiency and interpersonal excellence, specializing in resolving complex customer inquiries while streamlining back-office operations. Expert in CRM tools, technical troubleshooting, and digital organization, I am dedicated to providing seamless remote support that enhances both the customer...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Virtual Assistance & Admin
Work Experience
E-commerce Customer Support & Operations Manager
Car Vault Auto Supplies Ltd
Dec 2024 - Present
Job Responsibilities:
Multi-Channel Customer Support: Manage end-to-end customer interactions and resolve product inquiries on high-traffic platforms including TikTok and Instagram, ensuring rapid response times and high satisfaction scores. Order & Workflow Management: Supervise the complete e-commerce lifecycle, successfully coordinating order tracking, flagging operational gaps, and handling customer fulfillment inq...
Support Volunteer - All Rounder
SkilledUp Life
Nov 2022 - Feb 2023
Job Responsibilities:
Remote (UK-based Platform) ● Delivered real-time live chat support to a global pool of customers and volunteers using integrated CRM tools. ● Guided users through technical profile optimization and assisted companies with service subscriptions. ● Authored help articles for the knowledge base to enhance FAQs and reduce repetitive support tickets. ● Collaborated directly with leadership to resolve...
Customer Service Specialist Intern
DHL
Nov 2018 - Jan 2019
Job Responsibilities:
● Cultivated long-term client relationships via multi-channel support including email, chat, and social media. ● Minimized customer complaints through prompt issue resolution and strengthened product knowledge to support diverse needs. ● Utilized customer feedback to inform product development strategies, ensuring high retention rates.
Executive Assistant & Customer Service Executive
Central Projects Builders
Jul 2012 - Jul 2014
Job Responsibilities:
● Achieved a consistent 85% improvement in customer satisfaction metrics through proactive inquiry management. ● Managed critical documentation, including financial reports and invoices, streamlining processes for better accessibility. ● Organized complex travel and daily schedules, boosting executive productivity by 40%
Quick Stats
Certifications
Education
Bachelor's Degree
Jomo Kenyatta University of Agriculture and Technology
2014 - 2017