Virtual AssistantVirtual Assistant
Elijah
ID Verified$1,500
per month
($9/hour)
Profile Description
Motivated and tech-savvy Virtual Assistant and Technical Support Specialist with 12+ years of remote experience supporting businesses in e-commerce, SaaS, and tech industries. Skilled in customer service, helpdesk administration, and technical troubleshooting using Zendesk, Help Scout, Salesforce, Google Workspace, Jira, HubSpot, and SmartSuite. Experienced in managing support tickets, customer inquiries, workflows, order processing, and CRM reporting. Proficient in troubleshooting Windows, macO...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
E-commerce & Marketplace
Data & Analytics
Customer Success
Design & Creative
Virtual Assistance & Admin
Work Experience
Transport Coordinator / Admin
CryoFuture
Apr 2024 - Jun 2026
Key Achievements:
- Administers Zendesk and HelpScout support platforms including ticket triaging, setup, workflows, and reporting - Monitored ticket SLA and managed ticket breach reporting - Assisted with administrative tasks, ticket and customer assignment - Responsible for planning, monitoring, and coordinating the safe and timely transport of reproductive materials such as embryos, eggs (oocytes), sperm samples between fertility clinics, hospitals, and laboratories.
Customer Support VA
TalentPop
Aug 2023 - Feb 2024
Key Achievements:
Delivered customer support via email and chat for e-commerce clients Supported customer with order processing, tracking, returns, and cancellation Assisted with administrative tasks and product management
Member Concierge
Cxstomer
Nov 2021 - May 2023
Key Achievements:
Provided concierge-level support to members through email and chat Resolved inquiries related to accounts, services, and transactions Assisted team as an SME in handling customer inquiries
Content Moderator
Peak Support
Oct 2021 - Apr 2022
Key Achievements:
Reviewed and moderated user-generated content for policy compliance Maintained platform integrity and user safety
Service Desk Specialist
Chicago Computer Club
Jul 2021 - Sep 2021
Key Achievements:
Delivered technical assistance for computer systems and software via email and phone Performed diagnostics and troubleshooting remotely Handled back-end tasks like bill generation, payment processing, and collection
Technical Support Representative
TopData Global IT Solutions
Feb 2018 - Jul 2021
Key Achievements:
Provided L1/L2 technical support for one of the leading VPN service provider Handled escalations and documented support procedures Performed diagnostics and troubleshooting remotely Conducted product testing for new and updated version of our software/product
Consultant
Sutherland Global Services
Oct 2014 - Jan 2018
Key Achievements:
Delivered customer service and technical support for multiple well-known clients/products such as Amazon, McAfee, and Hughesnet Adhered to KPIs and quality metrics
Quick Stats
Certifications
Education
Bachelor's Degree
AMA Computer College
2010 - 2014