Patient Access - Team LeadPatient Access - Team Lead
Patrice
ID Verified$1,200
per month
($7/hour)
Profile Description
Experienced healthcare and customer service professional with 11+ years of experience in scheduling, healthcare administration, customer support, and team leadership. Proficient in CRM systems, Microsoft Office, Google Workspace, and healthcare platforms, with a strong commitment to accuracy, efficiency, and exceptional client service.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Virtual Assistance & Admin
Specialized Skills
Data & Analytics
E-commerce & Marketplace
Human Resources
Sales & Business Development
Work Experience
Patient Access - Team Lead
R1 RCM Philippines Inc.
Jul 2023 - Present
Team Lead
Concentrix
May 2018 - May 2023
Job Responsibilities:
• Managed team performance; resulting in multiple top-performing team members • Supervised 10 – 24 Team members. Shared team objectives and accountability • Resolved escalation calls, Create progressive disciplinary actions and development plans • Identify performance-related issues, develop action plans for improvement, and implement action plans through coaching and mentoring sessions