CSR, TSR, IT HelpdeskCSR, TSR, IT Helpdesk
Paulo
ID Verified$500
per month
($3/hour)
Profile Description
Excellent customer and technical support skills, both verbal and written. ● Solid 4 years of experience in providing technical troubleshooting. ● Proven capability to handle confidential matters with discretion when interacting with customers. ● Proficient in navigating computer systems with ease. ● Ability to multitask across various communication channels such as phone, chat, and ticketing platforms. ● Adaptability to learn from interactions, analyze personal performance, and continuously impr...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Marketing & Growth
Sales & Business Development
Work Experience
Customer Service Associate
CGPI, Inc.
Mar 2025 - Present
Job Responsibilities:
Serve as the primary point of contact for customers with storage and parking needs. ● Respond to customer questions via phone about storage units, parking spaces, services, billing, or general company information. ● Identify the root cause of customer problems, offer solutions, and escalate complex issues to appropriate teams when necessary. ● Assist customers with placing orders, processing paym...
Lead Acquisition Psecialist/SEO Support
Infintech Designs
Sep 2018 - Jan 2020
Job Responsibilities:
Led lead generation via CallRail and conducted call audits. ● Collaborate with Content and Tech Teams to create a seamless website setup. ● Identify and resolve website errors using SemRush. ● Handle minor website edits (page titles, images, text changes, etc.) ● Keep track of tasks in our internal spreadsheet ● Formatting website pages on WordPress and using SEO plugins ● Proficient in SEO tools:...
IT Helpdesk Analyst
Atos Information Technology
Jul 2016 - Sep 2017
Job Responsibilities:
Serve as the primary point of contact for customers requiring technical assistance. ● Facilitated password resets and managed Office 365 configurations. ● Resolved client issues with Android and Apple devices. ● Diagnosed and repaired technical issues; installed/configured hardware/software. ● Provide structured troubleshooting guidance, ensuring client satisfaction. ● Install, upgrade, and config...
Quick Stats
Education
Bachelor's Degree
BYUH
2010 - 2013