Cold Caller, Appointment Setter and CSRCold Caller, Appointment Setter and CSR
Ofelia
ID Verified$880
per month
($5/hour)
Profile Description
My name is Ofelia Vanessa Ugay, and I have been working remotely since 2016. Over the years, I have built my career in customer service, cold calling, lead generation, and appointment setting. What I enjoy most about my work is connecting with people, understanding their needs, and helping businesses grow by building strong relationships with potential clients. I started my virtual career in a Medicare campaign, where I made outbound calls to seniors and qualified them for the program. That exp...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Sales & Business Development
Virtual Assistance & Admin
Marketing & Growth
Work Experience
Appointment Setter (Automotive)
RevDojo
Nov 2024 - Mar 2026
Key Achievements:
Made outbound calls to qualify leads and schedule appointments for the sales team. Followed up with prospects via phone, email, and text messages to ensure effective communication. Managed customer information and updated records in the CRM, enhancing data accuracy and accessibility. Handled objections professionally, building rapport with potential clients to drive conversion rates. Consistently met appointment-setting and call targets, contributing to overall sales goals
Cold Caller (Real Estate)
ConvertWire
Feb 2023 - Nov 2024
Key Achievements:
Engaged prospects through cold calls to promote real estate services, resulting in increased lead conversion. Developed customized scripts to address client needs, improving response rates. Followed best practices for objection handling, effectively turning prospects into appointments. Tracked and reported metrics on call outcomes to refine sales strategies. Collaborated with agents to ensure seamless transition from lead qualification to client meetings
Cold Caller (Logistics)
KB Staples Inc.
Sep 2021 - Jan 2023
Key Achievements:
Conducted cold calls to potential clients, effectively generating interest in logistics services. Maintained detailed records of client interactions to enhance follow-up strategies. Utilized persuasive communication techniques to overcome objections and foster client relationships. Achieved a high call volume consistently, contributing to team lead generation efforts. Collaborated with sales teams to develop tailored pitches, increasing appointment rates
Customer Service Representative
VXI Holdings Inc. (Food Delivery)
Jan 2018 - Aug 2021
Key Achievements:
Provided exceptional customer service, enhancing client satisfaction and loyalty. Resolved customer issues efficiently, demonstrating strong problem-solving skills in a fast-paced environment. Collaborated with team members to ensure effective communication and service delivery. Managed multiple tasks simultaneously while maintaining a high level of accuracy. Trained new staff on customer interaction protocols and service standards
Cold Caller (Medicare)
Lead Heroes
Feb 2016 - Nov 2017
Key Achievements:
Executed cold calling campaigns targeted at Medicare candidates, qualifying leads through effective questioning. Educated prospects on Medicare options, successfully scheduling follow-up consultations. Maintained CRM entries to track interactions and progress, ensuring up-to-date information. Cultivated strong relationships with prospects, enhancing client satisfaction and retention. Supported the sales team by providing valuable insights derived from client interactions.