Data Analyst/ Customer Care/ Business Development

Nicole

1400/mo
Nairobi , Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Dynamic and results-driven professional with a strong background in the payments and fintech industry, specializing in business development, customer service, and data analysis. Demonstrated success in driving revenue growth, optimizing sales pipelines, and strengthening client relationships across multiple markets. Skilled in leveraging data insights to inform strategic decisions and enhance business performance. Adept at using tools such as Power BI, Tableau, and CRM systems to deliver actiona...

Top Skills

Email Support · 10 yearsPhone Support · 10 yearsAccount Management · 5 yearsB2B Sales · 5 yearsCold Calling · 5 years

Skills & Expertise

Customer Success

Email SupportExpert
Phone SupportExpert
Ticket ManagementExpert
Live Chat SupportBeginner
Social Media SupportBeginner

Data & Analytics

Excel (Advanced)Advanced
SQLAdvanced
Power BIIntermediate
TableauIntermediate
Data VisualizationIntermediate

Sales & Business Development

B2B SalesExpert
Sales Funnel ManagementExpert
Proposal WritingExpert
NegotiationExpert
Account ManagementExpert
Sales PresentationsExpert
Lead GenerationExpert
Cold CallingExpert

Software Development

MySQLAdvanced

Work Experience

Business Data Analyst

Fintech Kenya Limited

Feb 2024 - Aug 2024

Power BIData VisualizationSales Funnel ManagementSales PresentationsLead Generation

Account Executive

Kenswitch Limited

Aug 2021 - Mar 2023

Account ManagementCold CallingSales PresentationsNegotiationProposal WritingLead GenerationSales Funnel ManagementB2B SalesTicket ManagementEmail SupportPhone Support

Quick Stats

Age30 years
English LevelFluent
Other Languages
Englishfluent
ID VerificationNot verified
Portfolio
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Certifications

Data Analytics Essentials

Education

bachelor

JKUAT

2016 - 2019