Remote Client Support Professional | Admin, Travel PlanningRemote Client Support Professional | Admin, Travel Planning
Grace
500/mo
Nairobi, Kenya
Looking for Part-time
5 hours/day
Availability: US / EU / Asia timezone
$500
per month
($3/hour)
Member since April 2026
Profile Description
Customer support professional with 8 years of experience handling 80+ daily Zendesk tickets across Kenya Airways, Hilton Hotel, Deel LLC, and Sendwave Remittance while coordinating IATA travel reservations for Africa Safari Trips. Delivered the biggest impact at Deel, creating Salesforce supplier onboarding workflows that slashed processing from weeks to hours - 80% time savings through standardized automation. I offer English/German multilingual support, 90%. First-contact resolutions, perfect ...
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
Customer Success
Technical SupportExpert
Ticket ManagementExpert
Phone SupportAdvanced
ZendeskAdvanced
Customer.ioAdvanced
IntercomAdvanced
Help ScoutAdvanced
Social Media SupportIntermediate
FreshdeskIntermediate
LiveChatIntermediate
Live Chat SupportBeginner
Email SupportBeginner
Virtual Assistance & Admin
Travel PlanningAdvanced
Calendar ManagementIntermediate
CalendlyIntermediate
AsanaIntermediate
NotionIntermediate
LinearIntermediate
Monday.comIntermediate
ClickUpIntermediate
TrelloIntermediate
Human Resources
TimekeepingBeginner
Policy WritingBeginner
Marketing & Growth
HubSpotBeginner
Influencer OutreachBeginner
Specialized Skills
Contract ReviewBeginner
OnboardingBeginner
Work Experience
Help Desk Analyst
Athena LLC
Feb 2025 - Present
Live Chat SupportZendeskTicket ManagementEmail SupportTechnical SupportFreshdeskLinearCalendlyHubSpot
Quick Stats
Age30 years
GenderFemale
English LevelFluent
Other Languages
SwahiliFluent
GermanBasic
ID VerificationNot verified
Portfolio
🔒
Visible to employers on Pro and Enterprise plans. Upgrade your plan to view portfolios.
Education
Certificate
2015 - 2016
High-school
2009 - 2013