Healthcare Operations & Patient Coordination SpecialistHealthcare Operations & Patient Coordination Specialist

Key Achievements:

Key Achievements: • Built and optimized patient intake and onboarding workflows within Healthie. • Streamlined scheduling, documentation, and client communication processes. • Developed structured workflows that improved operational efficiency and reduced administrative workload. • Maintained accurate patient records and supported HIPAA-compliant healthcare operations. • Collaborated with healthcare providers to improve patient experience and workflow consistency. Skills: Healthie, Workflow Automation, Patient Intake, Calendar Management, Documentation Management, ClickUp, Notion, Trello, HIPAA Compliance

Key Achievements:

Key Achievements: • Managed and tracked 2,000+ medical records requests across provider networks. • Improved documentation organization and case progression through structured tracking systems. • Coordinated records requests, follow-ups, and compliance-related documentation. • Maintained HIPAA-compliant handling of sensitive medical information. • Supported legal-medical teams by ensuring timely access to critical case records. Skills: Medical Records Management, HIPAA Compliance, Documentation Management, SOP Writing, Research, Data Entry, Calendar Management

Key Achievements:

Key Achievements: • Coordinated patient intake, scheduling, and service onboarding processes. • Supported caregiver scheduling and continuity of care operations. • Managed documentation, communication workflows, and operational records. • Assisted with workflow improvements that enhanced service coordination. • Successfully delivered healthcare support projects earning a 5-star Upwork client rating. Skills: Patient Intake, Care Coordination, Telehealth Support, Scheduling, Lead Management, Google Sheets, SOP Writing, Phone Support

Key Achievements:

Key Achievements: • Supported nursing teams through accurate clinical documentation and workflow coordination. • Audited patient records and verified documentation completeness. • Managed Medication Administration Record (MAR) tracking and documentation reviews. • Identified documentation gaps and supported compliance-focused record management. • Improved communication and workflow efficiency across clinical teams. Skills: Clinical Documentation, Medical Records Management, Telehealth Support, Medical Transcription, Data Entry, HIPAA Compliance

Key Achievements:

Key Achievements: • Supported end-to-end telemedicine operations including patient intake, scheduling, and follow-up care. • Managed EMR documentation and maintained accurate patient records. • Coordinated referrals, appointments, medication refill requests, and provider communications. • Assisted with mental health screening and telehealth workflow management. • Maintained HIPAA-compliant documentation and communication standards. Skills: Telehealth Support, EMR/EHR Management, Patient Coordination, Calendar Management, Google Sheets, Excel, SOP Writing, HIPAA Compliance