Virtual Assistant, Customer Support, IT Operations AnalystVirtual Assistant, Customer Support, IT Operations Analyst

Dynamic and versatile professional with proven expertise in Utilities, Retail, and Customer Service operations, specializing in ServiceNow automation, and training delivery across both classroom and virtual environments. Recognized for excellence in training design, performance support, and learner engagement, with a strong foundation in quality management, reporting analytics, and client relationship management. Adept at managing one-on-one and group sessions, creating technical documentation, ... See more