Virtual AssistantVirtual Assistant
Monica
ID Verified$600
per month
($3/hour)
Profile Description
I have more than two years of experience in the BPO industry, with a background in customer service, administrative support, appointment setting, and handling various client and customer concerns. I started my BPO career with Sutherland, supporting a travel account for two years. I assisted global suppliers with bookings, accounts, payments, and product concerns while maintaining accurate records and providing timely solutions. I also worked as a Dispatch and Helpdesk Coordinator for a plumbing...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
Sales & Business Development
Customer Success
Finance & Accounting
Work Experience
Cold Caller/ Appointment Setter
Zotex Media
Sep 2026 - Oct 2026
Key Achievements:
Conducted outbound calls to potential business clients, including commercial facilities, to introduce janitorial and commercial cleaning services. Identified and qualified prospects by reaching decision-makers and assessing their cleaning service needs. Offered free cleaning quotes and scheduled on-site walkthroughs for interested businesses. Generated qualified leads and booked appointments to help janitorial companies expand their client base and acquire new customers. Gathered accurate prospect information, documented call outcomes, and maintained organized lead records. Built rapport with prospects, handled objections professionally, and communicated service offerings clearly to encourage interest and engagement.
Outbound Sales Representative
Diversity Employment
Sep 2026 - Sep 2026
Key Achievements:
Handled inbound calls to verify and update business information in the CRM, ensuring data accuracy. Promoted employment journal advertising to organizations to enhance their recruitment reach and visibility. Presented advertising opportunities across schools, social media, and other platforms. Maintained accurate CRM records and documented daily sales activities. Achieved weekly sales targets through effective communication and sales strategies. Tracked daily performance and monitored progress toward sales goals. Built positive client relationships through professional communication and customer service.
Virtual Call Center Agent/Market Researcher
Smart Apartment Data
Aug 2026 - Aug 2026
Key Achievements:
Conducted outbound calls to apartment properties to gather and verify availability, rental rates, and property details for clients seeking leases. Maintained accurate and up-to-date property and client information in the CRM system. Consistently hit targets and maintain high quality audits.
Helpdesk and Dispatch Coordinator
Digital Minds BPO
Mar 2026 - Jul 2026
Key Achievements:
Coordinated job bookings, schedules, and engineer assignments to ensure timely service delivery. Monitored daily job progress and arranged work uplifts for services requiring additional on-site hours. Prepared and issued accurate invoices and quotations for completed and recommended services. Handled customer inquiries via phone and email while preparing and submitting weekly sales reports. Got promoted as the Tier 3 agent who handles mainly the most administrative work including creating weekly sales report and tracking engineer's daily attendance.
Customer Service Representative
Sutherland
Jan 2024 - Jan 2026
Key Achievements:
Reviewed and quality-checked product listings to ensure accuracy, completeness, and compliance with publication standards. Supported global suppliers by resolving product, booking, account, payment, and payout concerns, ensuring timely and effective issue resolution. Troubleshot customer concerns, delivered appropriate solutions, and maintained accurate documentation of interactions and case resolutions. Consistently hit targets and became one of the top agents.