Technical Assistance, Administration, Software Development

Monica

ID Verified
1,800/mo
Nairobi, Kenya
Looking for Full-time
7 hours/day
Availability: US / EU / Asia timezone

Profile Description

Versatile Administrative and IT professional with 6+ years’ experience spanning IT support, network administration, digital marketing, and project coordination in Kenya and Australia. Skilled in managing IT projects, delivering responsive customer and technical support, and streamlining administrative operations. Known for strong stakeholder engagement, problem-solving, and adaptability in fast-paced environments.

Top Skills

Community Management · 5 yearsTechnical Support · 5 yearsTicket Management · 5 yearsConversion Rate Optimization · 4 yearsCustomer.io · 4 years

Skills & Expertise

Content & Writing

Technical WritingAdvanced
Blog WritingAdvanced
Editorial Calendar ManagementAdvanced
SEO Content WritingIntermediate

Customer Success

Technical SupportExpert
Ticket ManagementExpert
Phone SupportAdvanced
Customer.ioAdvanced
Email SupportAdvanced
ZendeskAdvanced
LiveChatAdvanced
Live Chat SupportIntermediate

Marketing & Growth

Community ManagementExpert
Meta Ads (Facebook/Instagram)Advanced
Google AdsAdvanced
Conversion Rate OptimizationAdvanced
Facebook Business ManagerAdvanced
SEO (Technical & Content)Advanced
Content StrategyAdvanced
Influencer OutreachIntermediate
MailchimpIntermediate
TikTok AdsBeginner

Design & Creative

Adobe IllustratorAdvanced
CanvaAdvanced
CapCutAdvanced
WireframingIntermediate
Brand Identity DesignIntermediate
Brand Asset ManagementIntermediate

Sales & Business Development

Proposal WritingAdvanced
Lead GenerationAdvanced
Cold CallingAdvanced

Quick Stats

Age30 years
English LevelFluent
ID VerificationVerified

Certifications

Google Analytics
ITIL V4: Foundations