Automation Specialist / Operations SupportAutomation Specialist / Operations Support

Key Achievements:

I am a Level 2 certified n8n Automation Specialist who bridges the gap between operational strategy and technical execution by building custom AI agents and seamless booking systems. I specialize in aligning fragmented business processes into unified CRM ecosystems like GoHighLevel, HubSpot, and Notion to ensure data integrity and maximum workflow efficiency. Leveraging my background in Root Cause Analysis and EOS, I transform manual bottlenecks into scalable, automated engines that drive measurable growth and team productivity.

Key Achievements:

During my time as an Operations Supervisor at Outsource Access from April 2023 to September 2025, I oversaw fully remote Virtual Assistants who supported a diverse range of clients across different fields. In this role, I balanced internal team supervision with building and maintaining strong business relationships through regular touchpoints and comprehensive reports.

Key Achievements:

During my time at Concentrix, I advanced from a Customer Service Representative (March 2018 – October 2019) to a Subject Matter Expert (October 2019 – March 2021), and ultimately to an Operations Supervisor (March 2021 – April 2023). As a Customer Service Representative, I provided end-to-end support across email, chat, and voice channels for a dedicated home services account. I then transitioned to a Subject Matter Expert, where I assisted the Operation Lead with daily team management, provided real-time assistance, and delivered detailed reporting. Finally, as an Operations Supervisor, I managed and stabilized operations for a hybrid team of remote and onsite personnel while ensuring staff productivity and well-being to maintain a smooth workflow.