Virtual Assistant, Customer Care RepresentativeVirtual Assistant, Customer Care Representative
Mirriam
ID Verified500/mo
Nairobi, Kenya
Looking for Full-time
9 hours/day
Availability: US / EU / Asia timezone
$500
per month
($3/hour)
Member since July 2026
Profile Description
Result-driven administrative professional with 3 years of operations and administration experience in both corporate and entrepreneurial setting supporting business operations, customer service, and account management. Skilled in CRM systems (Salesforce, HubSpot, Zoho CRM, Freshdesk), workflow optimization, and stakeholder communication. Proficient in managing daily administrative operations, while improving positive customer satisfaction to 93%, maintaining a 90% first response rate, and drivin...
Top Skills
Negotiation · 3 yearsAccount Management · 2 yearsB2C Sales · 2 yearsBudget Management · 2 yearsEmail Support · 2 years
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
Customer Success
Live Chat SupportIntermediate
Phone SupportIntermediate
Email SupportIntermediate
ZendeskIntermediate
FreshdeskIntermediate
Ticket ManagementBeginner
Content & Writing
Product DescriptionsIntermediate
ContentfulBeginner
E-commerce & Marketplace
TikTok ShopIntermediate
Finance & Accounting
Budget ManagementIntermediate
Sales & Business Development
NegotiationAdvanced
Account ManagementIntermediate
B2C SalesIntermediate
Zoho CRMIntermediate
Lead GenerationBeginner
SalesforceBeginner
Virtual Assistance & Admin
Calendar ManagementBeginner
Data EntryBeginner
Email ManagementBeginner
Document ManagementBeginner
Meeting CoordinationBeginner
CalendlyBeginner
AsanaBeginner
TrelloBeginner
Quick Stats
Age30 years
English LevelFluent
ID VerificationVerified
Portfolio
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Certifications
ESL005: Business- Proficient English as a Second Language
Professional Presentation Techniques
Business Etiquette and Professionalism
ESL004: Advanced English as a Second Language