Milcha

Sales Operation Specialist

Milcha

705/mo
Davao City, Philippines
Looking for Full-time
8 hours/day
Availability: Asia timezone

Profile Description

I worked as a customer Service Representative for 3 years and 7 months. I mainly provide billing and technical assistance to every customer regarding with their services and also sell mobile phones to every eligible customer. In addition, I also worked as a Sales Operations Specialist for almost 4 years. In this role I perform administrative tasks and provide support and consultations to Sales team and the client. I also Manage and maintain warehouse inventory to ensure fulfillment of every orde...

Top Skills

Order Fulfillment · 4 yearsOrder Processing · 4 yearsTikTok Shop · 4 yearsB2B Sales · 3 yearsEmail Support · 3 years

Skills & Expertise

Customer Success

Email SupportAdvanced
Technical SupportAdvanced
Phone SupportAdvanced

Data & Analytics

Excel (Advanced)Intermediate

E-commerce & Marketplace

TikTok ShopAdvanced
Order ProcessingAdvanced
Order FulfillmentAdvanced
ShopifyIntermediate
Inventory ManagementIntermediate
Amazon Seller CentralIntermediate

Sales & Business Development

B2B SalesAdvanced

Work Experience

Sales Operations Specialist

AWESOME CX

Jul 2023 - Sep 2026

Key Achievements:

·Perform administrative tasks and provide support and consultations to the Sales team and to the Client. ·Manage and maintain warehouse inventory to ensure fulfillment of orders in a timely manner. ·Update and monitor all orders, ensuring they meet specified timelines with business partners. ·Process monthly billing for the quantity of sold products, providing valuable insights to the team. ·Supply information on updated prices and ongoing promotions from our 16 dropship stores, including Walmart, Zappos, Rack Room, etc. ·Provides day to day report with the dropship and forecasts orders whether they are cancelled or it has been fulfilled by the warehouse. ·Creating order entries for wholesale (forecasts, standard, promotional and rush orders)

Email SupportExcel (Advanced)Amazon Seller CentralInventory ManagementShopifyOrder ProcessingB2B SalesOrder Fulfillment

Customer Service Representative

VXI Global Holdings B.V

Oct 2021 - Jul 2023

Technical Support

Quick Stats

Age27 years
English LevelConversational
ID VerificationNot verified