Michael

All Around Information Technology

Michael

ID Verified
500/mo
BAYOMBONG (CAPITAL), Philippines
Looking for Part-time
6 hours/day
Availability: Asia timezone

Profile Description

I am a Administrative and Technical Support Staff for almost 5 years, I assist clients thru phonecall, videocall, text and emails. i can manage and maintain company systems, i can troubleshoot, software, hardware and basic troubleshooting, i can edit video and photo and do Graphic Design, i do photography and basic videography, i have experience with customer service how to handle customer, i can manage inventory, and product listing coordinate with suppliers

Top Skills

Technical Support · 5 yearsCanva · 3 yearsEmail Support · 3 yearsLive Chat Support · 3 yearsPhone Support · 3 years

Skills & Expertise

Customer Success

Technical SupportExpert
Live Chat SupportAdvanced
Email SupportAdvanced
Video SupportAdvanced
Phone SupportAdvanced
ZendeskAdvanced

Design & Creative

CanvaAdvanced
Adobe PhotoshopBeginner

E-commerce & Marketplace

Inventory ManagementIntermediate
Product Listing OptimizationIntermediate

Sales & Business Development

B2C SalesBeginner
B2B SalesBeginner
Cold CallingBeginner
NegotiationBeginner

Work Experience

Administrative and Technical Support Staff

Technical Education and Skills Development Authority

Mar 2020 - Present

Key Achievements:

-Ensure information is accurate and valid by creating and updating records -Help colleagues and set up the office in a way that streamlines processes -Purchase Office Supplies, ICT Equipment, Training Supplies and Furnitures -Conduct Inventory -Input and update student/clients profile in our system -Update information in TESDA Website -Prepare reports in Scholarship Information System (SIS) -Assist School Registrar, Trainers and Students in Biometric Enabled Scholarship System (BSRS) -Basic Video Editing -Photographer and Videographer -Graphic Designer -Teaching Basic Computer Literacy

Video SupportEmail SupportPhone SupportCanvaInventory ManagementProduct Listing OptimizationLive Chat SupportNegotiation

Customer Associate Representative

LBC Express Inc

Oct 2016 - Feb 2020

Key Achievements:

-Process documents parcels and remittances -Upselling and Cross selling other products -Ensure information is accurate and valid by creating and updating records -Coordinate and communicate to other branches thru email and phone calls -Conduct Inventory of supplies -Assigned to other Branches

B2C SalesB2B SalesInventory ManagementTechnical SupportNegotiationProduct Listing OptimizationPhone SupportEmail SupportCold Calling

Quick Stats

Age31 years
English LevelConversational
Other Languages
Tagalog/FilipinoConversational
EnglishConversational
ID VerificationVerified

Certifications

Computer System Services NC II

Education

Bachelor's Degree

PLT College Inc

2011 - 2016