human resource management

Micah

ID Verified
500/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I am a motivated and reliable professional with a Diploma in Human Resource Management and experience in customer service, administration, sales, records management, and client support. I am adaptable, eager to learn, and committed to working with diverse teams. I am seeking an opportunity to contribute my skills, gain practical experience, and support meaningful community and professional development projects.

Top Skills

Email Support · 4 yearsLive Chat Support · 2 yearsTicket Management · 2 yearsApollo.io · <1 yearAsana · <1 year

Skills & Expertise

Data & Analytics

SQLBeginner
Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner
TableauBeginner
Statistical AnalysisBeginner

Customer Success

Email SupportAdvanced
Ticket ManagementIntermediate
Live Chat SupportIntermediate
Video SupportBeginner
Technical SupportBeginner
Lead ManagementBeginner
Phone SupportBeginner
Social Media SupportBeginner
ZendeskBeginner
FreshdeskBeginner

Content & Writing

CopywritingBeginner
Email CopywritingBeginner
Blog WritingBeginner
Editorial Calendar ManagementBeginner

Sales & Business Development

Lead GenerationBeginner
SalesforceBeginner
Apollo.ioBeginner
ZoomInfoBeginner

Specialized Skills

Employee RelationsBeginner
Compensation & BenefitsBeginner
Performance ManagementBeginner
OnboardingBeginner
Terms & ConditionsBeginner
GDPR ComplianceBeginner

Virtual Assistance & Admin

Data EntryBeginner
Personal Assistant ServicesBeginner
Email ManagementBeginner
Travel PlanningBeginner
Research & Information GatheringBeginner
AsanaBeginner
NotionBeginner

Work Experience

travel manager

dreampot

Jan 2025 - Jan 2026

Key Achievements:

Completed DreamPort Independent Travel Manager training with a 100% score, developing skills in travel booking procedures, flight itinerary preparation, hotel reservations, customer service, and travel management systems. Demonstrated strong attention to detail, accuracy, and commitment to delivering quality service to international travelers.

Email SupportLead ManagementPhone SupportTechnical SupportTicket Management

Quick Stats

Age26 years
English LevelFluent
ID VerificationVerified
Portfolio
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Certifications

data analytics

Education

Associate's Degree

mount kenya university

2024 - 2026