BPO Operations Supervisor, Team Leader, Real Estate VA,BPO Operations Supervisor, Team Leader, Real Estate VA,

I am an experienced operations and people leader with over five years of supervisory experience in the BPO and shared services industry, primarily supporting the US market. I have led customer service and operations teams of 15–22 members, managing performance through KPIs, SLAs, coaching, escalations, and cross-functional collaboration. My background spans multiple industries, including e-commerce, logistics, utilities coordination, and payroll shared services. I have served as a Marketplace Ma... See more