Virtual AssistantVirtual Assistant

Job Responsibilities:

● Served as a primary point of contact for global learners, providing guidance on training programs, schedules, and requirements to ensure a smooth enrollment and learning experience. ● Coordinated closely with Sales, Curriculum Development, and internal teams to publish and deliver training programs, ensuring alignment with customer needs and operational timelines. ● Managed end-to-end training o... more...

Job Responsibilities:

● Oversaw daily team operations, workload allocation, shift adherence, and performance monitoring. ● Ensured SLA and KPI compliance across multiple operational workstreams. ● Conducted coaching, feedback sessions, and team huddles to enhance performance and engagement. ● Prepared performance reports and presented insights to internal leaders and clients.

Job Responsibilities:

● Evaluated credit card and loan applications according to credit policies and risk guidelines. ● Ensured compliance with internal controls, regulatory requirements, and audit recommendations. ● Minimized credit risk through accurate assessment and documentation.

Job Responsibilities:

● Handled customer calls related to billing disputes and processed cases within defined timelines. ● Investigated charge disputes, validated customer claims, and ensured policy compliance. ● Maintained audit readiness and adhered to risk and regulatory standards.

Job Responsibilities:

● Investigated fraud claims and disputes to protect customers and minimize financial loss. ● Analyzed fraud trends, ensured compliance with risk policies, and resolved cases within SLA. ● Followed internal controls and supported regulatory compliance.