Mary

Virtual Assistant, QA Analyst, AI Analyst, Chat Support

Mary

ID Verified
800/mo
Quezon City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Thank you for this opportunity. I'll be honest about who I am: I'm a mom of two, and I'm working hard to pay off a lot of debts and build financial freedom for my family. That's what drives me every day, and it's why I treat every job I take as a real commitment, not just a paycheck. In my 20 years in chat support, QA, and team management, and in my freelance AI quality-review work, I've built a habit of looking closely at details. I don't just complete tasks. I ask why something went wrong, lo...

Top Skills

Coaching & Mentoring · 10 yearsLead Generation · 10 yearsLive Chat Support · 10 yearsLiveChat · 10 yearsData Entry · 8 years

Skills & Expertise

Customer Success

Live Chat SupportExpert
LiveChatExpert
Customer.ioExpert
Email SupportExpert
Phone SupportAdvanced
Technical SupportIntermediate

Virtual Assistance & Admin

Data EntryExpert
Calendar ManagementBeginner
Email ManagementBeginner
Document ManagementBeginner
BasecampBeginner
AirtableBeginner
Monday.comBeginner

AI & Automation

OpenAI APIBeginner
Claude/Anthropic APIBeginner

Content & Writing

ScriptwritingBeginner
Creative WritingBeginner

Data & Analytics

Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner

Design & Creative

Adobe PhotoshopBeginner
CanvaBeginner
CapCutBeginner

E-commerce & Marketplace

Facebook MarketplaceBeginner
TikTok ShopBeginner
Order ProcessingBeginner
DropshippingBeginner

Marketing & Growth

ChatGPT for MarketingBeginner
Email MarketingBeginner
LinkedIn AdsBeginner
Google AdsBeginner
HubSpotBeginner

Real Estate Operations

AirbnbBeginner

Sales & Business Development

Lead GenerationExpert
Account ManagementBeginner
Cold CallingBeginner

Specialized Skills

Coaching & MentoringExpert
OnboardingIntermediate
Corporate TrainingIntermediate

Work Experience

QA Manager

Leadchat

Sep 2014 - Jul 2026

Key Achievements:

Tested the newly developed live chat portal before migration. Audit chats, handle escalations and attend client meetings when necessary. Serve as point of contact (POC) for all shifts and trained new agents in chat flow

Email SupportData EntryLive Chat SupportLiveChatExcel (Advanced)Google Sheets (Advanced)Canva

Quick Stats

Age41 years
English LevelFluent
ID VerificationVerified
Portfolio
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