Customer Support & Operations ProfessionalCustomer Support & Operations Professional

I currently work as a Senior Team Leader at Intouch CX Manila, where I manage a team handling booking support for a US hospitality account. Before stepping into leadership, I spent a year as an Ambassador on the same account, taking calls and emails directly from guests and hosts, so I understand the day-to-day pressure of the front line as well as the coaching side of it. That combination has shaped how I lead and I don't just look at KPIs on a report, I know what it actually takes to hit them ... See more