Virtual Assistant / Customer ServiceVirtual Assistant / Customer Service
Mark
ID Verified$800
per month
($5/hour)
Profile Description
I have over a year of experience as a Virtual Assistant and eight years in customer service, where I handled phone, email, and chat support for clients across different industries. These roles helped me build strong communication, problem-solving, and multitasking skills while ensuring excellent customer experiences. I’ve worked with tools like Google Workspace, Trello,, Salesforce, Canva, and Shopify to manage schedules, organize data, and support day-to-day operations. I also completed a Real...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
E-commerce & Marketplace
AI & Automation
Content & Writing
Customer Success
Data & Analytics
Design & Creative
Work Experience
Virtual Assitant
Freelance
Jan 2024 - Oct 2025
Job Responsibilities:
VIRTUAL ASSISTANT Freelance - Part time Inbox and calendar management, travel arrangements and data entry Proficient in tools such as Shopify, Gorgias and Salesforce Knowledge in GoHighLevel automation Experienced in streamlining workflows and managing projects to ensure efficient day-to-day operations Strong organizational skills with keen attention to detail Capable of handling multiple tasks ef...
Reservation Specialist / Luxury
IHG HOTELS AND RESORTS
Apr 2022 - Feb 2025
Job Responsibilities:
Reservation Management: Processed bookings, modifications, and cancellations with 98% accuracy rate, ensuring seamless customer experiences Customer Issue Resolution: Handled complaints and escalations, reducing unresolved cases by 20% through proactive follow-ups and documentation Customer Satisfaction: Maintained a 90% satisfaction score by delivering prompt, professional support and personalize...
Customer Resolution Rxpert
SUTHERLAND PHILIPPINES
Mar 2020 - Apr 2022
Job Responsibilities:
Technical Support & Troubleshooting: Resolved 95% of network issues, including SIM replacements, by applying technical expertise and problem-solving skills Sales & Activations: Increased revenue by 15% through effective handling of new line activations and upselling services using strong communication skills Compliance & Reporting: Ensured 100% policy adherence by auditing calls generating detaile...
Senior Specialist II
JP MORGAN CHASE CO.
Jan 2015 - Jan 2018
Job Responsibilities:
Customer & Escalation Management: Resolved 90% of escalation calls and handled billing inquiries with 98% accuracy, ensuring customer satisfaction through problem-solving and clear communication Compliance & Reporting: Ensured 100% policy adherence by generating reports, and providing actionable feedback to improve quality and efficiency Team Support & Training: Improved first-call resolution rate...